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Gainsight Inc.


Build flexible, customizable reports to get powerful insights.
  • Accounts and Audience Explorer
    This article explains the Accounts Explorer and Audience Explorer sections in Gainsight PX.
  • Adoption Analysis
    You built it. Did they come? More importantly, did it influence revenue? With Feature Adoption Analysis, you can discover the features that impact revenue and customer lifetime value. Spot…
  • Analytics FAQs
    1) How to see the average duration of a user and the products they interacted with during their session as well as their last login date? Use the following reports (includes last login date, # of vis…
  • Analyze Production Usage Data
    Currently the tracking SDK automatically tracks every user event but over time usage tracking goes beyond ui user interaction. Products very often build and expose APIs and integration modules. Track…
  • Configure PX Dashboards
    This article explains how to configure a PX Dashboard, including adding and configuring widgets in Dashboards, and sharing a Dashboard. Gainsight recommends that you first read the Dashboard Overview…
  • Dashboard FAQs
    1) Are the users in Gainsight PX the total population of users we have in our Platform? It appears there are less users in Gainsight PX compared to the number of users in our Platform. Users will onl…
  • Engagement Analytics
    This article explains the three types of Engagement performance reports available for Gainsight PX.
  • Funnels
    You’ve got goals, we’ll help you track them. Track each step and identify where users fall off from completing critical tasks within your product. Whether it’s completing an order, building…
  • Gainsight PX Dashboard Overview
    Overview. Dashboards are a powerful tool to provide quick insight into different key metrics related to product QBR, growth, and adoption. Users can also create their own unique dashboard to access t…
  • Knowledge Center Bot
    This article provides insights on the analytics aspects of Knowledge Center Bot.
  • Path Analyzer
    Overview. Every user is on their own path to learning and adopting your product. Path analysis helps you visualize user activity and surface unexpected behaviors. Answering questions like “How did th…
  • PX Analytics Data Dictionary
    This article lists all of the terms from the Analytics section and widgets, and provides explanations of these terms.
  • PX Analytics Demo Subscription
    In this PX subscription, you can familiarize yourself with the robust, granular reporting capabilities of Gainsight PX, and learn how these analytics can help you gain valuable insight into how your customers are using your product.
  • Query Builder
    Overview. Query builder is designed to answer the tough product questions. Get the flexibility you need to create custom analytics without having to learn another query language. Compare usage across…
  • Retention Analytics
    Overview. Discover which features drive retention and growth, including the window of time you have to guide users to realize value of your product. Know how well your product retains its users by es…
  • Use Automatic Reports in Gainsight PX
    This article describes how users can define daily or weekly automatically created reports to their email addresses. In the individual profile level, each user by default can see the email reports whi…

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