Gainsight Support Quick Reference Guide
Your Gainsight Customer Success Manager is always available to you for training, best practice discussions, logging feature requests & consultation. However, for when they are sleeping, or when things aren’t working as expected, here are some additional resources to utilize.
Support Channels You Can Use
Gainsight Help Center
Visit Gainsight Help Center to review helpful How To Articles, Product Videos and Release Notes.
Submit a Ticket
To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. To learn more about logging and updating tickets, click on the links below:
Ticket Support is available:
- Monday through Friday
- 7am - 7pm CST (excluding US holidays)
- 7am - 7pm BST (excluding UK Holidays)
Gainsight Site Status
Bookmark https://status.gainsight.com to view Gainsight performance metrics, planned maintenance dates, and incident reports.
Holiday Schedule
| US Holidays | UK Holidays |
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Gainsight Product Releases
Gainsight releases occur approximately once every 6 weeks, or twice quarterly, and typically on a Tuesday. Releases contain new feature enhancements and bug fixes. Releases are automatically pushed to your Salesforce environment. If you would like to inquire about disabling automatic upgrades, please contact Gainsight Support.
For more information, see also Gainsight's Upgrade Process.
Customer Feature Requests
Do you have a great idea to improve the product? You can share Product Enhancement requests on the Gainsight Community.