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Gainsight Inc.

Set up Rule Action Types Overview

Gainsight NXT


This article explains how to set up different rules actions.

Before you set up the action(s), refer to the following articles:

Setup Actions

The following are the types of actions available in Rules Engine:

Set up Overview.png 2023-03-01 at 2.13.33 PM.jpg

Note: You can add a maximum of 50 Action Types for a rule.

Gainsight has Customize Mapping options for admins who want to modify the incoming picklist values. Admins can unselect this option If they want to map the same picklist values.

By default, this checkbox is selected for a rule with a cross data source picklist and mapping is mandatory.  For the same picklist values, this checkbox is not selected. 

Note: Gainsight does not display any inactive picklist values because they can cause rules to fail.

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