Gainsight Objects

Overview

Gainsight provides the following objects as part of its Data Management:

• Standard Objects
• Custom Objects
• System Objects

To learn more about the object fields and attributes, refer to the Gainsight Data Management article in the Additional Resources section at the end of this article.

Standard Objects

All customer orgs are provisioned with the following standard objects:

• Company
• User
• Relationship

These standard objects store important customer data like Company, User, Relationship information in Gainsight's Matrix Data Architecture (MDA). This lets the users to perform actions from other functionalities in Gainsight directly on the standard objects.

For example, you can perform the following actions:

• Gainsight Company object: To store information about your customers. You can store individual customer records in this object. Company data is used as a base record to tie back Call To Actions (CTAs), Usage Data, Timeline, Scorecards, etc.
• Gainsight User object: Usage data is used to control access management. Access Gainsight from outside of the application. Example: See CTA related information and to perform some actions on CTAs, to see predefined C360/R360 layouts by non Gainsight users.
• Relationship object: To store information about Relationship. They help CS manage each connection point (Relationship) with your customer. Relationship data is used as a base record to tie back Call To Actions (CTAs), Timeline, Scorecards, etc.

A set of standard fields with predefined mappings are shipped by Gainsight. Customers can add custom fields and update schema of the custom fields. Admin cannot make any changes to the standard field configuration but can just view the configuration. 

Admins can add, view, edit, and delete the existing records in the Company object through Data Operation Admin page.

Admins can import User data into the standard objects from User Management page. To learn more on how to import user data, refer to the Gainsight User Management article in the Additional Resources section at the end of this article.

Admins can import the Company and Relationship data into the standard objects using:

• Gainsight S3 Connector
• Gainsight Bulk API
• Data Operations
• Rules Engine:
  • Create dataset: You can create a dataset from a CSV file in the S3 Bucket. For more information, refer to the S3 Dataset Task in Bionic Rules article.
  • Setup Action: You can use action type Load to Company to load data into the Company object from the created dataset. For more information, refer to the Setup Rule Action Types article.

Gainsight Person

Gainsight Person is an object model that has unique records to represent people in the real world.

Let’s consider a person named John Damon who works at Acme and look at the attributes that we would like to store about John. The attributes can be divided into three categories:

1. The personal attributes of John like his Name, Email, Mobile phone, Twitter profile, LinkedIn profile, etc.
2. The attributes of John while working at Acme that includes Company name, Title/Designation, Office phone, Manager, etc.
3. The attributes of John associated to a Relationship at Acme like a project implementation or business unit. In this scenario, the attributes are like Role, etc.

The above three categories of attributes are stored in the Person object model in the following three Gainsight objects:

• Person
• Company Person (Equivalent to Contact)
• Relationship Person

For more information on the Gainsight Person object model, refer to the Gainsight Person Object Model article in the Additional Resources section at the end of this article.

You can load data into Gainsight Person through different ingestion channels, as required. For more information, refer to the Channels to ingest data into Gainsight Person article.

Standard objects have the following fields:

System Objects

These Objects are set up, shipped and controlled entirely by Gainsight. They are system driven and cannot be customised or modified by Admins. In these objects, neither the schema nor the data is editable. Data cannot be uploaded or deleted from system objects. A good example for an System Object is Activity Timeline. Admins can view the system objects from Administration > Data Management.

Custom Objects

Admins can create and edit the Custom Objects and can control them. In these objects, the schema is editable and the data can be uploaded, used, and deleted. There are three system fields: GSID, GS Created Date, and GS Modified Date generated automatically in all the custom objects. These are system-driven fields and cannot be customized or modified by Admins. Admins can manage the custom fields in Administration > Data Management. Data can be imported into the custom objects through:

• Gainsight S3 Connector
• Gainsight Bulk API
• Rules Engine
  • Create dataset: You can create a dataset using Rules Engine. For more information, refer to the Create Tasks with Rules Engine article.
  • Setup Action: You can use action type Load to MDA Object to load data into the custom object from the created dataset. For more information, refer to the Setup Rule Action Types article.

Low Volume Custom Objects

Low Volume Objects are custom objects that can be created by Admins from the Data Management page. These objects are used to store low volume data which needs to be edited frequently.

For example, Admins can create a custom object in Gainsight for Cases or Opportunities, Product management, etc. which is a low volume object and would require frequent updates. These updates can be made directly from all the report consumption areas by CSMs/AMs. 

Notes:

• Low volume custom objects are not recommended for storing huge volumes of data like usage data.
• The Display Record Name Field for Company, Relationship, Relationship Type, User, Person, and Anonymous Person objects are set by default.

The following are the significant advantages of using Low Volume custom objects over High Volume: 

• Admins can edit records in the Low Volume custom objects from all the report consumption areas.  For more information on this, refer the Data Operation article in the Additional Resources section at the end of this article. 
• CSMs/AMs can edit any record in this object, from a report added to any report consumption areas,  corresponding to the Company or Relationship. For more information on how CSMs/AMs can edit records stored in the Low Volume custom objects from the C360 page, refer Related List.
• Data can be loaded into the Low Volume custom objects using Custom Object APIs. For more information on using these APIs, refer Custom Object API Documentation.
• Bulk APIs can access low volume objects.

Manage Records in the Low Volume Custom Objects

The following are the two channels through which you can manage records in the Low Volume custom objects:

• Data Operation page: You can create, view, edit, and delete existing records in a Low Volume custom object from the Data Operation page. For more information, refer to Data Operation article in the Additional Resources section at the end of this article. 
• All the Consumption areas: You can edit any record in the Low Volume custom object from a report added to all any report consumption areas corresponding to the Company or Relationship respectively. For more information on how to add, edit records from the Related List section, refer to Overview of Customer 360 Details.

You can view and delete all or filtered records from the Data Management page. For more information, refer to Gainsight Data Management in the Additional Resources section at the end of this article. 

Additional Resources

For more information on managing data in Gainsight, refer to the following articles:

• Gainsight Matrix Data Architecture Overview
• Gainsight Data Management
• Usage Data Overview
• Basic Operations in Data Management
• Advanced Operations in Data Management
• Data Operations
• Gainsight Company Object
• Gainsight User Object
• Gainsight Person Object Model
• Dropdown List
• MDA Joins
• Data Import Lookup