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Multi-Currency Impact on Cockpit (Horizon Experience)

Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

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This article explains the impacts on the new Cockpit Horizon Experience application after enabling Multi-Currency. For more information about the Multi-Currency support and the associated configurations, refer to the Configure Multi-Currency Support article.

Cockpit 

Cockpit List View

The currency field(s) in the List View displays the currency values at the record level. The respective Currency ISO codes are shown for each record/currency value. When you hover to the record level currency value, the converted currency value is shown in brackets as per the currency code defined by the User.

Notes:

  • If the record level currency is not enabled, the currency value is shown as per the Corporate currency code defined.
  • If the user-defined currency code and record/corporate level currency code are the same, only one currency value is shown.
  • If the user level currency is not defined, only record/corporate level currency is shown.

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CTA Detail View

The currency field(s) in the Detail View displays the currency value at the record level and user level. The currency code and the currency value outside the brackets are at a record level and the currency code and the currency value within the brackets are at the User level.

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IMPORTANT: The currency fields that are added to the CTA Detail View display the currency value and Currency ISO Code from the respective object from which it is added. For example: If the “ARR” field from the Company object is added to the detail view, it displays the currency of that record (irrespective of the currency of the CTA record).

Edit Currency Value

When editing a currency field, CSMs can only enter the amount/number (and cannot change the currency code). If you want your CSMs to edit the Currency ISO Code, refer to the Edit Currency Code section.

Note: CSMs while editing the currency value can only see the record level/corporate level currency value but not the user-defined value in brackets. Once the value edit is completed and saved, Cockpit displays both record/corporate level and user level currency value.

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Edit Currency Code

To allow CSMs to edit the Currency ISO Code for a CTA record, admins must first add the Currency ISO Code field to the CTA Detail View layout and mark it as Editable.

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CSMs when editing the Currency ISO Code from the CTA Detail View are just changing the code but not the currency value. This edit changes the currency code of all the currency fields in this record, even if those fields are not added to the Detail View Layout. 

The following warning message is displayed on the Cockpit page when a CSM tries to edit the Currency ISO Code.

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RECOMMENDATION: Gainsight recommends CSMs to not change the Currency ISO Code very frequently because CSMs may not be sure if their admins have added all the currency fields to the layout. So, if you don't want your CSMs to edit the Currency ISO Code field, ensure that you don’t add this field to the Detail View layout. And, if you think the Currency ISO Code field is really necessary for your CSMs to view, ensure to mark it as non-editable while adding the field to the layout.

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Create CTAs Manually

While creating CTAs manually, the Currency fields in the CTA Detail View displays the currency values as defined by the admin. For example, in the CTA Detail View Layout, if the admin has set the Default Value as INR, by default the currency values in the detail view display in INR.

Note: If admins didn’t define any Default Value in the CTA Detail View Layout, by default the Corporate Currency is selected.

Based on the Currency ISO Code Configuration in the Detail View layout, CSMs can see the following behavior in the Cockpit page:

  • Editable: In the CTA Detail View layout, if the admin has set the Currency ISO Code as Editable, CSMs while creating a CTA can change the Currency Code based on their requirement.

  • Non-Editable: In the CTA Detail View layout, if the admin has set the Currency ISO Code as Non-Editable, CSMs while creating a CTA cannot change the Currency Code, and the default currency code set by the admin is shown in the Detail View.

Note: This functionality works the same in Tasks and Objectives.

Create CTAs Through Rules

For information on the Multi-Currency impacts on CTAs created via Rules, refer to the Call To Action 2.0 Action Type section in the Multi-Currency Impact on Rules Engine article.

Task Detail View

The Task detail view functions the same as the CTA Detail View, refer to the CTA Detail View section.

Sorting

Sorting in List View with multiple currencies happens based on the monetary value. 

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