Skip to main content
Gainsight Inc.

Set up Rule Action Types Overview

Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

Not sure what your team is using? Click here.


IMPORTANT - Articles Impacted due to 6.34 October NXT Release

Due to the v6.34 October, 2022 release, this article has been impacted. Steps, images, and playable GIFs in this article will soon be updated to reflect the latest changes.

For more information about the latest UI changes, click here.


This article explains how to set up different rules actions.

Before you set up the action(s), refer to the following articles:

Setup Actions

The following are the types of actions available in Rules Engine:


Note: You can add a maximum of 50 Action Types for a rule.

Gainsight has Customize Mapping options for admins who want to modify the incoming picklist values. Admins can unselect this option If they want to map the same picklist values.

By default, this checkbox is selected for a rule with a cross data source picklist and mapping is mandatory.  For the same picklist values, this checkbox is not selected. 

Note: Gainsight does not display any inactive picklist values because they can cause rules to fail.

  • Was this article helpful?