Skip to main content
Gainsight Inc.

Set up Rule Action Types Overview

Gainsight NXT - Articles Impacted due to July, 2023 Release

IMPORTANT UPDATE: Our documentation is being updated to match the new July 2023 release (v6.37) navigation changes. Technical Communication team is working diligently to align everything as soon as possible. Thanks for your support.

For more information about the latest UI changes, click here.


This article explains how to set up different rules actions.

Gainsight recommends reading the configuration of the Rules Details, Data Setup, and Schedule steps before reading this article. For more information, refer to the Create New Rule section of the Rules Engine Horizon Experience Overview article.

Setup Actions

The following are the types of actions available in Rules Engine:


Note: You can add a maximum of 50 Action Types for a rule.

Gainsight has Customize Mapping options for admins who want to modify the incoming picklist values. Admins can cancel this option If they want to map the same picklist values.

Setup Overview page.jpg

By default, this checkbox is selected for a rule with a cross data source picklist, and mapping is mandatory.  For the same picklist values, this checkbox is not selected. 

Note: Gainsight does not display any inactive picklist values because they can cause rules to fail.

  • Was this article helpful?