Introduction to Gainsight for CSM/AMs
The videos and user guides in this section help CSMs or AMs who are new to Gainsight get up to speed quickly.
Introduction to Gainsight
Product Training for CSMs
We recommend all new Gainsight users take the free Gainsight University series training courses starting with Foundations to get an overview of Gainsight from an End User or a CSM's perspective. The additional application-based courses provide you with information on how to work efficiently in Gainsight, how to use the different features, and how to maximize the value of Gainsight to make your life easier.
Register for courses with NXT or Salesforce in the title based on your Gainsight edition. If you’re not sure which edition you use, confirm with your Gainsight project team or COM.
Industry Best Practice Training for CSMs
We also offer customer success industry training and certification for new and advanced CSMs that's product agnostic. Training is self-paced and offered as an annual subscription with new content added regularly. Click here to learn more, or contact your Gainsight account manager.
Gainsight Vocabulary
Encountering unfamiliar terminology, or just want to confirm your understanding? For help with unfamiliar terms, refer to the Gainsight NXT Vocabulary article