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Gainsight Inc.

Q4 2025 Release Notes for Staircase AI

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This article provides the latest Q4 2025 updates and enhancements in Staircase AI, featuring comprehensive insights on new features, improvements, and functionalities designed to elevate user engagement and community management.

Release Date: February 03, 2026  

Enhancements

MCP Support for Staircase Integration with LLMs

Staircase AI has introduced Model Control Protocol (MCP) support for integrating Ask Staircase with leading large language models (LLMs) such as ChatGPT, Claude, and Gemini. This enhancement enables users to securely bring Staircase AI customer intelligence into their LLM-powered workflows, including document creation, presentations, quarterly business reviews (QBRs), and more.

Enable MCP Server access option in Privacy & Security.

Key Capabilities

  • Enable MCP Server Access: A new checkbox has been added in Settings > Configurations > Privacy & Security that allows you to connect Staircase AI MCP server to supported LLMs.
  • Permission-Based Access: MCP access follows existing Staircase AI account permissions, ensuring only authorized users can retrieve data.
  • Secure Content Creation: You can incorporate Staircase AI insights into documents, presentations, reports, and customer-facing content.

Only authorized users with Staircase AI access can retrieve data using LLMs. Users without Staircase AI access cannot query or retrieve Staircase data using their LLM accounts.

For more information on how to connect MCP with LLMs, refer to the Connect Staircase AI to LLMs Using MCP article.

For more information on MCP security, refer to the Staircase AI MCP Security and Compliance article.

Improved Notification Testing Workflow

Staircase AI has enhanced the Notification Settings testing experience by allowing admins to simulate notifications for specific customers. This improvement helps validate trigger logic, recipient roles, and delivery destinations before notifications are enabled in production.

What’s New

  • Test by Customer: Use the Test notification option to select a specific customer and preview how the notification behaves based on that customer’s unique configuration.
  • Smart Previews: Once a customer is selected, Staircase AI generates a real-time preview of delivery methods and destinations, such as targeted Slack channels or email addresses, tailored to that customer’s settings and assigned member roles.

    Test notifications option in More option.
     
  • Built-in Error Detection: If a required member role is not found in the selected customer’s settings, a notification appears within the preview window to alert you of the missing configuration.

    Error message if there is no contacts found for notification.

For more information on how to test notifications, refer to the Setting up email and Slack Notifications in Staircase article.

Custom Naming for Lifecycle Events

Admins can now rename OOTB Lifecycle events from the Label option in Settings > Configurations > Lifecycle events to better align with your organization's terminology or customer journey stages. This update addresses a commonly requested enhancement from our customers.

Label option in Lifecycle events to rename an event.

For more information on how to rename lifecycle events, refer to the Lifecycle Events article.

Release Date: January 21, 2026  

Enhancements

AI Feedback Mechanism for Enhanced Accuracy

Staircase AI has introduced a feedback mechanism for users to provide direct feedback on AI-generated summaries and Ask Me Anything replies across the platform. 

Key Enhancements

  • A built-in feedback component, “Was this helpful?”, allows users to rate AI responses as positive or negative.
  • An optional Comment field allows users to share suggestions or context to improve accuracy.

    Was this helpful feedback option in AMA.

Key Benefit: User feedback enables Staircase AI by Gainsight to continuously improve response quality  by incorporating real-world user input, leading to delivering more accurate, relevant, and personalized insights over time.

For more information on AI summary feedback, refer to the Ask Staircase article.  

PII Anonymization Control and Testing

The PII Anonymization feature has been enhanced to provide more granular control over how sensitive data is identified and masked.

Key Enhancements

  • Selective Redaction: Admins can now specify which data types to anonymize, such as financial IDs, contact information, IP addresses, or Vehicle Identification Number (VINs) by selecting transformers in Settings > Configurations > AI Preference.
  • Sandbox Testing: A new Test PII Anonymization button lets you validate anonymization behavior before going live. Paste sample text to preview how selected transformers will redact content.

    AI preference screen with PII Anonymization toggle.
     
  • Custom Masking Rules: Organizations with advanced needs can now implement custom transformers.

This capability is only available for support use, due to its complexity and potential risks if misconfigured.

Key Benefits: These enhancements give users more flexibility and confidence when working with sensitive data, helping users anonymize PII with greater accuracy and confidence.

For more information, refer to the AI Preference and PII Protection and Anonymization Features article.