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Gainsight Inc.

AI Language Preference

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This article explains how to set the organization-wide AI language preference in Staircase AI to generate summaries in a different language—while the user interface remains in English—and also details an anonymization option that automatically redacts personally identifiable information (PII) from incoming communications using regex-based token replacement.

This article explains how to set the organization-wide AI language preference in Staircase AI to generate summaries in a different language, while the user interface remains in English.

Overview

Staircase AI offers multilingual AI-generated summaries, allowing organizations to receive AI summaries and answers in their chosen language. For Example, a Japan-based company can set its AI Language Preference to Japanese. This ensures that AI-generated summaries appear in Japanese, while the platform’s user interface continues to display in English.

Only summaries are automatically translated. The original email content, transcripts, and communication text are not translated. 

Set a Language Preference

To use this feature, admins must configure the organization-wide language setting by following these steps:

  1. Navigate to Settings > Configurations > AI Preference.
  2. Click the Language preference section. The right pane displays details about Language preference. 
  3. From the AI Language Preference dropdown menu, select your preferred language.

    Language preference in configurations.
     
  4. Click Submit.

This setting is applied organization-wide and cannot be personalized for individual users.

LLM Preferred Language applies to the following AI-generated summaries:

  • Executive Summary (Executive Dashboard)
  • Account Summary (Account page)
  • Renewal/Churn Summary (Account page)
  • Meeting Summary (Meeting engagements)
  • Relationship Summary (Account page - Stakeholder reports)
  • Topic Summary (Topic report)

Limitations:

  • The UI is not modified as per the AI Language Preference and remains to show the default language, English.
  • Existing or scheduled summaries will be updated in the selected language during the next scheduled run cycle.

Ask Staircase - Intelligent Language Selection

Additionally, users can ask questions by entering a query in Ask Staircase. The answer is provided in the same language as the query, allowing for flexible multilingual interaction. These interactions are independent of the instance-wide language setting, enabling regional support teams to assist global customers effectively.

ask staircase japanese.jpg