Currently the tracking SDK automatically tracks every user event but over time usage tracking goes beyond ui user interaction. Products very often build and expose APIs and integration modules. Tracking the usage of these capabilities which are also considered 'sticky' features can indicate adoption like any other ui based features. Collecting data should normally be either in real-time and event based or periodically via a data collector that can also collect internal production data that may be used for engagement by Gainsight PX.
Track Production Data
Any data outside the UI can be pushed into Gainsight PX via secured REST API. There are couple of options to store these metrics into Gainsight PX:
- In case these events are time based and you'd like to analyze trends over time it is recommended to use custom events API and pass the name and relevant properties you would like to track which are associated with the event. These events should be associated with a user id.
- User and account level metrics can also be pushed into a corresponding attribute or custom attribute.
Here is an example of using Gainsight PX API to feed user attributes.
Analyze the Data
To learn about all frequently asked questions, refer Analytics FAQs article from the Additional Resources section.