This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.
Not sure what your team is using? Click here.
IMPORTANT NOTE: Gainsight is upgrading Connectors 2.0 with Horizon Experience. This article applies to tenants which have been upgraded to the Horizon Experience for Connectors 2.0. If you are using Connectors 2.0 with the previous version, you can find the documentation here.
This article explains how to create, edit and delete a Job Chain. Learn about various options in the Job Chain page.
The Job Chain feature helps simplify the process of scheduling a group of related Jobs that you need to run in a particular sequence. This sequence is based on the scheduled time of the Job Chain. For example, if Job A and B are in a sequence, ‘Job B‘ automatically starts as soon as ‘Job A’ completes, and there is no need to schedule a job separately.
Note: If a Job is added in a Job Chain, then the individual job schedule is ignored and the Job Chain’s schedule is considered and the jobs are run as per the sequence of the jobs in the Job Chain.
Business Use Case: If Admins want to sync Company Person data into Gainsight, they need to sync the Company data before syncing Company Person data. This is required because Gainsight validates Company data before syncing the Company Person data, and if the Company data is not present, then the Company Person sync will fail.
Options in Job Chain page
The following image shows options in the Job Chain page.
- Search: Search for a Job Chain by its name.
- Create Job Chain: Click this button to create a new Job Chain.
- Search Job: Search for an individual Job from the list.
- Job List: This section displays a list of jobs which you can drag and drop to any Job Chain.
- Job Chain: In a Job Chain, add multiple jobs in the required sequence, from the Job list using the drag and drop method.
- Job Chain menu: This is the job chain menu to edit or delete a job chain.
Create a Job
Create a job from the Jobs page. For more information, refer to the Preparation of Connector Jobs in the Additional Resources section at the end of this article.
Create a Job Chain
To create a Job chain:
- Navigate to Connectors 2.0 > Job Chains.
- Click Create Job Chain.
- Enter a name in the Job Chain Name field.
- Configure the Job Chain Schedule. For more information, refer to the Configuration of Job or Job Chain Schedule in the Additional Resources section at the end of this article.
- Click Create to create the Job Chain.
- Drag and drop the jobs in the required sequence from Job List to Job Chain.
- Click the Save icon in the Job Chain.
- In the Job Chain, use the drag and drop method to change the sequence of Jobs.
- Click the Delete icon on a Job to remove the Job from the Job Chain.
Edit Job Chain
To edit a Job chain:
- Click the context menu and select Edit Job Chain.
- Edit the Job chain as required.
- Click Save.
Delete Job Chain
To delete a Job chain, click the context menu, and select Delete Job Chain: