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Gainsight Inc.

Gainsight CE Docs - Info Architecture (Folder Structure, Hierarchy, and Guide URLs)

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Getting Started

Introduction and Basics

  • Article Title: Share a Course Link
  • Article Title: Navigation Overview
  • Article Title: Media Library Basics

Course Creation

  • Article Title: How to Create a Course
  • Article Title: Adding an Activity to a Course
  • Article Title: Add a Milestone
  • Article Title: Batch Actions
  • Article Title: Quiz Styles
  • Article Title: How to Add a Timed Quiz
  • Article Title: Course Settings
  • Article Title: Create a Question Bank
  • Article Title: Course Publishing

Course Management

  • Article Title: Embedding Content into Course Activities
  • Article Title: Pre-Populating the Share Course Links
  • Article Title: How To Replace A File
  • Article Title: Design Customizations
  • Article Title: How do I Add a White-Labeled Email Domain?

User Management and Groups

  • Article Title: What is the People Center?
  • Article Title: Creating and Using Groups
  • Article Title: Assigning Courses to a Learner
  • Article Title: Adding Admins, Managers, or Learners
  • Article Title: Deleting Admins, Managers, or Learners
  • Article Title: How Do I Share Group Enrollment Links?
  • Article Title: View Courses You're Managing Vs. Courses You're Assigned to as a Learner
  • Article Title: Resend Invitations to Pending Users
  • Article Title: Learner Transcript: Efficiently Track and Manage Learner Training Achievements

Advanced Features and Support

  • Article Title: Properties
  • Article Title: Northpass Support Center Guide
  • Article Title: Matching Quiz Question Type
  • Article Title: Northpass Course Marketplace

Integrations & Add-ons

Integrations

  • Article Title: Salesforce Integration & Reporting
  • Article Title: HubSpot
  • Article Title: Google Analytics
  • Article Title: Customer.io
  • Article Title: MailChimp
  • Article Title: Iterable Integration
  • Article Title: BambooHR Set up
  • Article Title: Zapier
  • Article Title: Gainsight CS
  • Article Title: Legacy Fountain Integrations
  • Article Title: Zoom
  • Article Title: Zendesk

Learning Tools

  • Article Title: Instructor-Led Training

E-commerce

  • Article Title: Link Shopify a Product with a Course
  • Article Title: Creating course bundles in Shopify
  • Article Title: Shopify Purchase Process

Data and Reporting

  • Article Title: Data Export & Import
  • Article Title: Search & Discovery

Setup and Configuration

  • Article Title: Salesforce Workflow Rules + Northpass
  • Article Title: Website and Catalog
  • Article Title: Conditional Properties

Communications

Introduction to Communications

  • Article Title: Communications

Message Customization

  • Article Title: Which properties can be used in new Communications messages
  • Article Title: How to create course-specific messages
  • Article Title: How to include a list of relevant courses in your Communications messages

Types of Communications

  • Article Title: Academy Invitation Emails
  • Article Title: Course Enrollment Emails
  • Article Title: Inactivity Nudge Emails
  • Article Title: Group Emails

Email Security

  • Article Title: Setting Up DMARC for Enhanced Email Security: A Must for Custom Domain Users

Certificates

Getting Started with Certificates

  • Article Title: Create & Manage Certificates

Certificate Distribution

  • Article Title: Assigning Certificates to Courses
  • Article Title: Certificate Recipients

Certificate Verification and Recertification

  • Article Title: Certificate Verification Pages
  • Article Title: How to set up recertification automation for expiring certificates

Advanced Certificate Management

  • Article Title: How to manage and customize certificate-related communications
  • Article Title: How to configure an expiring certificate

Advanced Options

Platform Customization and Branding

  • Article Title: Edit Domain Name
  • Article Title: Managing Templates and Themes

Integration with Your Application and API Access

  • Article Title: Embedding Northpass Into Your App
  • Article Title: Enable the API Access App
  • Article Title: Enable and Receive Webhooks
  • Article Title: Webhook Verification
  • Article Title: Reset API Key

Settings

Authentication

  • Article Title: Configuring SAML/Okta
  • Article Title: Configuring Auth0
  • Article Title: Configuring OpenID Connect
  • Article Title: Configuring OAuth 2.0
  • Article Title: Configuring Shared Accounts
  • Article Title: Configuring Preregistration
  • Article Title: Overview of Authentication Options
  • Article Title: Configuring Google Apps

General Settings and Management

  • Article Title: General School Settings

Account Information and Management

  • Article Title: Change My Account Information
  • Article Title: Switch Between Multiple Accounts
  • Article Title: Connect Multiple Accounts

Analytics

Fundamental Concepts

  • Article Title: Analytics 101
  • Article Title: Legacy Analytics 101

Course Analytics

  • Article Title: Course Completion
  • Article Title: Single Course Analysis
  • Article Title: Multiple Course Analysis
  • Article Title: Course Progress Stats
  • Article Title: Analyzing Learning Path usage and effectiveness
  • Article Title: Course Popularity

Quiz Analytics

  • Article Title: Single Quiz Analysis
  • Article Title: Multiple Quiz Performance Dashboard
  • Article Title: Multiple Quiz Raw Answers Dashboard

Learner Engagement and Performance

  • Article Title: School Activity Analytics
  • Article Title: People Leaderboard
  • Article Title: Learner Activity Ranking
  • Article Title: Assignment Submissions

Reporting and Alerts

  • Article Title: Analytics Alerts
  • Article Title: Scheduled Reports

Administrative Permissions

  • Article Title: Managing Manager Permissions for Analytics

FAQs

Course Management

  • Article Title: How do I Reset a Learner's Course Progress?
  • Article Title: How to Delete a Quiz

Technical Support

  • Article Title: How do I Locate my API Key?
  • Article Title: Browser Support
  • Article Title: How do I use SCORM content?
  • Article Title: How do I add Northpass domains to a Whitelist?

Learning Paths

Advanced Learning Path Builder

  • Article Title: Create and manage a learning path
  • Article Title: Enroll learners and track their progress in near-real-time

Learner Experience in Learning Paths

  • Article Title: Seamless Learners' experience in learning paths
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