Q1 2026 Release Notes for Customer Communities (CC)
Release Date: March 03, 2026
New Features
New Out-of-the-Box Community Dashboards (Open Beta): Subscription Trends and Subscription Status
In addition to the existing out-of-the-box (OOB) Community Dashboards, Gainsight has added two new dashboards: Subscription Trends and Subscription Status.
To use the dashboards:
- Log in to Control.
- Navigate to Analytics > New Dashboards (BETA).
Limitations
- SSO Requirement: New OOB dashboards (Open Beta) are available only for SSO-enabled communities, and the SSO flag must be set to true for SSO login.
- Licenses Requirement (CS+CC): Community users with Viewer_Analytics license in CS can view dashboards. Users with lower licenses must request an upgrade from CS admins.
Subscription Status Dashboard
The Subscription Status dashboard provides a current-state view of subscription distribution and status across your Community.
You can use the Subscription Status dashboard to:
- View total active subscriptions.
- Identify subscription distribution across categories.
- Understand which areas drive the most engagement.
- Detect low-performing categories or topics.
For more information on the Subscription Status dashboard, refer to the Subscription Status Dashboard article.
Subscription Trends Dashboard
The Subscription Trends dashboard provides a time-based view of subscription activity across your Community. It enables administrators to track how subscriptions evolve and identify growth or decline patterns over time.
You can use the Subscription Trends dashboard to:
- Monitor subscription growth trends over time.
- Identify spikes or drops in new subscriptions.
- Track unsubscribe patterns.
- Analyze engagement momentum across categories or topics.
- Support strategic decisions with historical data insights.
For more information on the Subscription Trends dashboard, refer to the Subscription Trends Dashboard article.
Release Date: February 24, 2026
Enhancements
Configure Segment Visibility and Dropdown List in Mega Menu
Gainsight has enhanced Mega Menu to give admins more control over navigation and custom menu structures, enabling greater configurability and more personalized end-user experiences.
Segment Visibility
Admins can now control which navigation items are visible to specific user segments, allowing them to personalize the Mega Menu based on user roles, behavior, or guest access.
Key Benefits
- Personalized navigation experience
- Improved content relevance
- Increased engagement
- Reduced menu clutter
To control the user view, the admin must first create segments to assign the pages. For more information on how to create segments, refer to the Segments article.
Dropdown List in Custom Navigation Items
Admins and Community Managers can now add a dropdown list under custom navigation items in the Mega Menu.
For example, a Products navigation item can include sub-items linking to individual product pages.
Example Business Use Case
Create a structured navigation model where:
- Products (parent Navigation Item)
- Product A
- Product B
- Product C
Each sub-item links to its own product-specific URL.
For more information on configuring the Mega Menu, refer to the Configure Mega Menu Widget in Destination article.
Release Date: February 10, 2026
Enhancements
Enable Category-Based Organization for Ideas and Product Updates (Open BETA)
Ideas and Product Updates can now be created within Categories in Community.
This enhancement can be enabled by an admin to improve how content is organized, discovered, and displayed across the Community.
Once enabled, users are required to select a category when creating a new Idea or Product Update. This ensures that all new content is properly categorized and easier to navigate within the Community.
Users can filter both Ideas and Product Updates by category in the Destination view, and view them in the Tabs widget alongside other supported content types.
- When this feature is not enabled, the existing behavior continues. Ideas are posted in the Ideas module and remain independent of Community categories.
- Existing Ideas in the Ideas module remain unchanged. Gainsight recommends that admins move existing Ideas into relevant categories to maintain consistency and benefit from the improved navigation and filtering options.
Before adding ideas and product updates to categories, admins must enable ideas from settings page in community.
To enable Ideas:
- Log in to Control.
- Navigate to Settings > Open Beta. The Open Beta page appears.
- Turn on the Ideas and Product Updates in Categories toggle.
What’s New
- Mandatory Category Assignment:
- Each new Idea or Product Update must be linked to a Community Category before it is published. Categories structure content under relevant product areas, enabling members to browse and contribute more effectively.
Note: Gainsight recommends that, before enabling this feature, you consider your existing community structure and which categories would be best for capturing ideas.
Ideas Example:
Product Updates Example:
- Each new Idea or Product Update must be linked to a Community Category before it is published. Categories structure content under relevant product areas, enabling members to browse and contribute more effectively.
- Category-Based Filtering on Destination:
- Users can now filter Ideas and Product Updates by category in the Destination view. This helps members quickly locate content related to specific products or topics of interest.
Ideas Example:
Product Updates Example:
- Users can now filter Ideas and Product Updates by category in the Destination view. This helps members quickly locate content related to specific products or topics of interest.
- Tabs Widget Support for Ideas:
- The Ideas and Product updates tab includes a filter that allows users to view Ideas or product updates based on the product area.
Ideas Example:
Product Updates Example:
- The Ideas and Product updates tab includes a filter that allows users to view Ideas or product updates based on the product area.
For more information on how to add ideas and product updates to a category, refer to: