PX Release Notes July 2025

Deeper Account-Level Insights with Redesigned Accounts Explorer

The Accounts Explorer has been completely redesigned to provide a comprehensive, account-level view of customer engagement. This introduces a structured, scalable way to track adoption, engagement, and risk at the account level. It surfaces key metrics with support for health scoring, drill-downs, and configurable views to help teams assess product value across accounts.

This revamp also marks a shift in PX from user-centric reporting to a more account-oriented model, enabling teams to evaluate engagement, identify risk, and prioritize actions more effectively at the account level.

Key Inclusions

• Summary and Health Widgets
  • Visualize total accounts, active users, at-risk accounts, and account-level product health, all in one place.
  • Track adoption metrics such as Core Feature Usage, Stickiness, and Active User Coverage over time.
• Accounts Information 
  • Each row in Accounts Explorer is now loaded with insightful account data.
  • Use enhanced search and filters to quickly identify healthy, neutral, and at-risk accounts.
• Account Drill-Down View 
  • Click an account to access a detailed breakdown of usage trends, session data, and top or bottom users.
  • Understand account-specific behavior to guide follow-ups, in-app nudges, or success motions.
• Admin Configuration
  • Define core features, customize health thresholds, and choose your stickiness metric (DAU/MAU or WAU/MAU).
  • Tailor the health scoring model to reflect your product’s success signals.

For more information, refer to the Accounts Explorer article.

Clone Bots Across Products

The new KC Bot flow supports cloning an existing bot across multiple products. This streamlines the setup by carrying over product-agnostic settings such as design, layout, and widget structure, allowing you to maintain consistency across environments, without duplicating the content. 

For more information, refer to the Create and Manage KC Bots article.

Edit Content Safely with Dependency Checks

The Dependencies tab in Admin Console is enhanced to display which bots use a specific content item before deletion. This visibility helps prevent accidental disruptions by allowing you to identify where content is actively used. You can review all live bots linked to the content and make informed decisions when updating or removing shared resources. 

The same dependency check is available when deleting an item from the Content Library page, with direct access to the Dependencies tab for review.

Expand and Collapse KC Bot 

A default expand and collapse icon is now available in the bot header. This improves the user experience by allowing users to expand the view to read more content or collapse it to reduce visual clutter. The icon appears automatically and is also supported in embedded bots.

Custom Color Gradient for Bot Background

You can apply custom gradient backgrounds to the bot to better match your brand and elevate the visual design. This setting is available in the Theme section of the bot editor.

For more information, refer to the Design Knowledge Center Bots article. 

Expanded Character Limits Across Widgets

To support clearer communication and improve guidance within the bot, character limits have been increased across several fields. These changes allow for more descriptive labels, instructions, and contextual messages.