Version 3.0.0, March 21, 2022
List of Features
|Knowledge Center Bot||https://app.aptrinsic.com/knowledge-center|
: This symbol indicates that an enhancement originated as a customer suggestion on the Gainsight Community.
We should all protect what has been entrusted to us; that includes the powerful functionality and data accessible in your Gainsight PX subscription. This article outlines the top three best practices Gainsight recommends you to take to secure your subscription.
For more information, refer to the Top 3 Best Practices to Secure Your Gainsight PX Subscription article.
Improved Dashboard Widgets
Gainsight PX now brings cleaner and taller widgets in Dashboard. The readability of insights is improved in the custom dashboard widgets by increasing the height of the widgets and by enhancing the spacing between the widgets.
The administration section enables you to perform all the admin level configurations required to make Gainsight PX capabilities available to the end-user. From the Administration section, admins can configure various settings for their subscription, including managing users, adding products, defining user and account attributes, configuring application integrations, and more.
Support for Framesets
Gainsight PX can now be used for applications that are built using the Frameset technology. With this enhancement, you can now create engagements and derive rich product analytics to improve the product experience for Frameset-based applications.
For more information on how to configure the identify call to include this capability, refer to the Install Gainsight PX for your Web App article.
PX Analytics helps you to keep your finger on the pulse of product adoption and user satisfaction. You can monitor the metrics that matter to you with custom dashboards, discover which features drive retention within each customer segment and user cohort, map and track customer adoption goals, analyze trends by customer segment, and more.
Enhanced User Profile
The Audience Explorer > User Profile > Full Profile section is now enhanced with the session-collated timeline view of recent Activities, Segments and Engagements. Each event is enhanced with enriched data you can view using the expand option. For example, the Identify event consists of the User and Account attributes and the Page view event displays information of the URL that the user has clicked.
Following powerful filter options are available to refine the user data:
- Ability to quickly fetch details of the activities performed by a user within a particular date range.
- Ability to filter the user’s recent activities like Page view, button clicks, Engagements Viewed and many more using the Filter option.
- Ability to select the Products and Environments to filter the relevant data.
New Analytics Report List View and Report Creation Flow
Introducing the reports list view for Retention Analysis and Path Analyzer reports. The List View page displays all the reports along with their Description, the Product name, the Owner of the report, Create date, and the Last Modified date. This makes it easy for the user to find reports. You can also create new reports. For more information on how to create new reports, refer to the Retention Analytics and Path Analyzer article.
Note: If there are no reports in the Retention Analysis and Path Analyzer section, you are prompted to create a new one.
New Events in Query Builder
You can now build powerful queries using the new All Features and All Engagements events in Query Builder. This query helps you define a cohort of users who have visited these features or interacted with engagements. With this enhancement, Query Builder helps overcome the limitation of creating queries only with a single feature or engagement event There was a limit of creating only a maximum of three cumulative events earlier.
Engagements are the communications that are executed through product (in-app) or emails for a specific audience at a specific time. These communications can be interactive in nature which helps you to share information, receive feedback, and engage customers with your product. The overall goal of using engagements is to increase your customer's product usage.
Set Orientation for the List of Answers in a Multi-Question Survey
Gainsight PX now lets you set the alignment of answers with respect to the question in a Multi-Question Survey Engagement.
Following two types of orientation are available:
- Landscape: This option places the answers adjacent to the question.
- Portrait: This option places the answers below the respective questions.
For more information, refer to the Orientation section of the Use Multi Question Survey article.
Knowledge Center Bot
Knowledge Center Bot is an onboarding assistant that guides users in learning your product. The bot contains links to engagements and external URLs in order to effectively onboard new users, as well as educate existing users. Optionally, you can also integrate your knowledge base (eg. Zendesk or Mindtouch) content to display in the bot.
View the Unread Article Count in KC Bot Badge
The Knowledge Center Bot Badge now also displays the number of unread articles that are available in the Bot. Prior to this release, the Bot Badge displayed only the number of engagements that are not viewed. This helps in gaining user attention to the unread content that is added in the Bot.
Clone the KC Bot Articles
You can now clone the articles created for KC Bot in the Articles page. This helps in faster content creation. While cloning you can retain the original content and the customizations. Cloning of localization from the original article is optional.
Configure Sub-domains in KC Bot Google Search
You can now select the specific Google domains that you want the Bot to scan and thereby provide targeted content to end users. Prior to this release, the KC Bot used to search all domains that are configured, resulting in the same search content surfaced in the Bot. With this enhancement, you can configure multiple Bots that provide search results from unique sub-domains to provide relevant content. For example, you can target a Bot to point to a specific sub-domain for search results in Spanish language.