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Gainsight Inc.

Gainsight PX HelpDocs Integration

This article explains how to configure the integration between Gainsight PX and HelpDocs.

Overview

When PX is configured with HelpDocs, you can view and search all the articles available in HelpDocs through Knowledge Center Bot.

Prerequisite

To generate API Token, you must have HelpDocs login credentials. For more information on how to generate the API Token in HelpDocs, refer to the Managing API Keys page from the Additional Resources section.

Integrate HelpDocs

To configure the integration between Gainsight PX and HelpDocs:

  1. Login to Gainsight PX with your credentials. 

  2. Navigate to Administration > Integrations. HelpDocs appears in the list of Knowledge Center Integrations.

HelpDoc Navigation.png

  1. Click on the Settings icon. HelpDocs Knowledge Base window displays.

Tokenn.png

  1. Enter the Token that you already generated in HelpDocs.

  2. Click Apply.

Managing API Keys