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Gainsight Inc.

Gainsight PX HelpDocs Integration

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As of March 2026, Knowledge Center Bot is now called In-App Hub. Refer to the announcement for more details. This article reflects the updated name, but some images and videos may still display the previous name and will be updated soon.

This article explains how to configure the integration between Gainsight PX and HelpDocs.

Overview

When PX is configured with HelpDocs, you can view and search all the articles available in HelpDocs through In-App Hub.

Prerequisite

To generate API Token, you must have HelpDocs login credentials. For more information on how to generate the API Token in HelpDocs, refer to the Managing API Keys page from the Additional Resources section.

Integrate HelpDocs

To configure the integration between Gainsight PX and HelpDocs:

  1. Login to Gainsight PX with your credentials. 
  2. Navigate to Administration > Integrations. HelpDocs appears in the list of In-App Hub Integrations.

HelpDoc Navigation.png

  1. Click on the Settings icon. HelpDocs Knowledge Base window displays.

Tokenn.png

  1. Enter the Token that you already generated in HelpDocs.
  2. Click Apply.
Managing API Keys