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Gainsight Inc.

Widgets in Gainsight PX

ATTENTION: Documentation Updates are in Process
We are in the process of updating the screenshots, GIFs, and content to match the latest UX based on the Horizon Experience’s new look and feel. To learn more about the Horizon Experience in Gainsight PX, click here.

This article explains all the widgets that can be used in Gainsight PX Dashboards. Gainsight recommends that you refer to the Dashboards Overview article and then proceed with this article.

Overview 

Gainsight PX allows you to create multiple Dashboards and add any number of widgets to your Dashboards. It is essential to know the function of each widget, so that you can effectively add widgets and use your Dashboards more efficiently. 

This article explains all the widgets available in Gainsight PX Dashboards.

Widget Categories

Gainsight PX provides you with five categories of widgets.

  • Audience 

  • Reports

  • Engagements 

  • Feedback

  • Mobile

Audience Widgets

The Widgets in this category show information about your users. You can understand user behavior like the location from where users are accessing your application, browser(s) used by your users, sessions recorded, and so on. This category has 12 widgets. 

M1.png

  • New Leads: This widget displays the number of new leads that were generated during the selected time period. 

  • New users: This widget displays the number of users whom Gainsight PX finds for the first time or had their first login to PX during the selected timeframe. In the following image, the widget displays the number of users who signed up to your application in the past 14 days, since the timeframe selected is 14 days.

M2.png

  • New accounts: This widget displays the number of accounts that were created during the selected timeframe. A 'New Account' is counted as soon as a user signs up for the first time in an account that Gainsight PX has never seen before. Another user in that same account who log in to your subscription for the first time would count as a new user, but not a new account.

    Note: The current day’s data is not included in the calculation of new accounts. 

  • Active users: This widget displays the unique number of users who logged in to your application at least once during the selected timeframe. The current day’s data is not included in calculating new users.

    “Unique” in this context implies that if a user logged in to your application multiple times during the selected timeframe, only the first visit is taken into account and not the subsequent ones. So, if 10 users logged in to your application 10 times each during the selected timeframe, the widget displays 10 and not 100.

  • Active accounts: This widget displays the number of accounts from which at least one user logged in to your application during the selected time period. 

  •  Average days active: The average number of days in the selected timeframe during which users and accounts were active.

M3.png

  • Average session duration: This widget displays the average session duration of all the sessions during the selected timeframe. This widget displays data at two levels; frequency level and global level. 

    • At the frequency level, bar graphs are used for each frequency. For example, if you have selected the Daily frequency and selected Last 7 days as the timeframe, seven bar graphs are created that display the average session duration for each day. 

    • At the global level, the average duration is calculated by considering the session duration for all the sessions recorded in the seven days (or the selected timeframe).  

M4.GIF

  • Browser usage: This widget displays the various browsers from which users accessed your application, during the selected timeframe. When you hover on a browser, you can view the number of users who used that browser. When you select a browser, you can view the various versions of that browser used by your users. 

M5.GIF

  • Session count: This widget displays the total number of sessions that were initiated during the selected timeframe. 

  • Usage by time of day: This widget displays the various times of the day during which users logged in to your application. This widget also creates legends automatically to show the number of users who logged in during different times of the day. 

Time of day.png

  • Session by country: This widget displays the various countries from which a session was initiated on your application, during the selected timeframe. This widget also displays the list of the top 5 countries that recorded the highest number of sessions during the selected timeframe and also appropriate legends. When you hover on any country, you can see the number of sessions that were initiated by that country.

M7.GIF

  • Events recorded: This widget displays the total number of events (URL rules, Tag UI element rules, and custom events) recorded during the selected timeframe. 

Report Widgets

The report widgets allow you to use one of the reports displayed in the analytics section as a widget. This section has three widgets. 

  • Funnel: This widget allows you to select and display the funnel reports. When you select this widget, a list of funnel reports created by you in the Analytics section are displayed. You can select a report to be displayed on the widget. To display multiple Funnel reports on the widget, add more instances of this widget to your Dashboard. 
     M8.GIF

  • Feature Performance: This widget displays the number of events recorded for a specific feature. When you select this widget, a list of all the features configured in Product Mapper are displayed. You can select a feature to be displayed on the widget. To view events recorded for more features, select multiple instances of this widget.  

M9.GIF

  • Retention Analysis: This widget displays the Retention Analysis report. You can modify various parameters like cohort size, end date, date range, and so on from the widget itself. 

M10.GIF

Engagement

These widgets display information related to various engagements (Dialog, Slider, and Guide) that you have created. This category has three widgets. 

  • Dialog performance: This widget displays the performance of the selected Dialog engagement, during the selected timeframe. To view the performance of multiple Dialog engagements, create multiple instances of this widget on your Dashboard. 

prod.GIF

  • Guide performance: This widget displays the performance of the selected Guide engagement, during the selected timeframe. To view the performance of multiple Guide engagements, create multiple instances of this widget on your Dashboard.

  • Slider performance: This widget displays the performance of the selected Slider engagement, during the selected timeframe. To view the performance of multiple Slider engagements, create multiple instances of this widget on your Dashboard.

Feedback

This section displays data from various Survey Engagements. This section has four widgets. 

  • NPS® Performance: This widget displays the performance of the selected NPS® Survey engagement, during the selected timeframe. To view the performance of multiple NPS® Survey engagements, create multiple instances of this widget on your Dashboard.

  • CES Performance: This widget displays the performance of the selected CES Survey engagement, during the selected timeframe. To view the performance of multiple CES Survey engagements, create multiple instances of this widget on your Dashboard.

  • Rating performance: This widget displays the performance of the selected Rating Survey engagement, during the selected timeframe. To view the performance of multiple Rating Survey engagements, you must create multiple instances of this widget on your Dashboard.

  • Boolean performance: This widget displays the performance of the selected Boolean Survey engagement, during the selected timeframe. To view the performance of multiple Boolean Survey engagements, you must create multiple instances of this widget on your Dashboard.

Mobile

This section displays widgets related to mobile data. These widgets display data only if you are using any of the PX mobile SDK. If not, these widgets always display NULL values. This section has five widgets.

  • Mobile crash events: This widget displays the number of times your application crashed, during the selected timeframe. 

  • Mobile application installs: This widget displays the number of times your application was installed, during the selected timeframe. 

  • Mobile screen size distribution: This widget displays the various screen sizes used by your users to access your mobile application, during the selected timeframe.

  • Mobile device distribution: This widget displays the various mobile devices (iPhone, Samsung etc) on which users used your application, during the selected timeframe.

  • Mobile platform distribution: This widget displays the various mobile operating systems (Android, iOS etc) on which users used your application, during the selected timeframe.

NPS, Net Promoter, and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
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