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Activity Page

Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

Not sure what your team is using? Click here.

 

IMPORTANT NOTE: Gainsight is upgrading Connectors 2.0 with Horizon Experience. This article applies to tenants which have been upgraded to the Horizon Experience for Connectors 2.0. If you are using Connectors 2.0 with the previous version, you can find the documentation here.

This article explains how to view and download the activities on all data jobs executed across the connections, from the Activity page.

Overview

Whenever an Admin creates or updates a job, a record of the performed action is captured by Gainsight and you can view these records in the Activity tab.

There are two types of activities for all data jobs:

  • Execution Activities: An execution activity is created when a job is executed. You can view job details such as Name, Start time, End time, Success or Failure count, Status, etc.
  • Update Activities: An update activity is recorded when the update activity (configure) is performed on a job, such as edit field mapping, add or delete a field, or delete a job.

To see the Update and Execution Activities on the Data Jobs across multiple Connections, navigate to Administration > Connectors 2.0 > Activity.

Options in the Activity Page

The following options are available in the Activity page:

Execution Activities

An execution activity is created when a new job is run.The following fields are displayed in the list view of the execution activities:

  • Date: Displays the date of the Job execution.
  • Start Time: Displays the start time of the job execution.
  • End Time: Displays the end time of the job execution.
  • Job Name: Displays the name of the job.
  • Connection Name: Displays the name of the Connection.
  • Success Count: Displays the number of records synced successfully.
  • Failure Count: Displays the number of records which failed to sync.
  • Status: Displays the job status such as Success, Failure, In Progress, Aborted, and Partial Success.

Execution Activity.png

Update Activities

An update activity is created when the Admin updates an existing job. The following are the fields displayed in the list view of the update activities:

  • Date: Displays the date of the Job update.
  • Update Time: Displays the time of the Job update.
  • Name: Displays the name of the Job.
  • Updated By: Displays the name of the user who updated the job.
  • Updated Type: Displays the name of the field updated by the user.
  • Connection Name: Displays the name of the Connection.
  • Value Change: Displays the old value which was modified and the new value in the modified field. For example, Hubspot → Hubspot Connector, in this example ‘Hubspot’ is the old value and ‘Hubspot Connector’ is the new value.

Update Activity.png

Filters

Filter the job activities by the following options:

  • Activity Date: Select a period of time to filter the activities. Below are the mentioned options:
    • Last 24 hours: Select this option to view activities for the last 24 hours.
    • Last 3 days: Select this option to view activities for the last 3 days.
    • Last 7 days: Select this option to view activities for the last 7 days.
    • Custom dates: Select a Start date and End date to view the activities recorded in the respective date range.
  • Connections: Select the Connections to view the respective Job activities.
  • Execution Status: Select the statuses of Job execution to view the respective activities. Following are the status options:
    • Success
    • Failed
    • In Progress
    • Aborted
    • Partial Success

Activity_Page2.png

Search

Search a specific activity by job name.

Searchbox.png

Pagination Tools

If more than 40 activities are created, then you can navigate through different pages using these tools to view all of the previous activities.

pagination tool.png

Context Menu

The ellipsis menu to view the following options:

  • Download Logs
  • View Job Activity
  • Edit Job

Download Logs

Download the details of failed or partial success jobs in a CSV file and save it in your local system to view the error details. You can troubleshoot the issues using the error details and change the job configuration for the successful execution in the next schedule.

Note: Download logs option is not available for the Update activities.

Activity_page4.png

View Job Activity

Displays activities of a specific job in the last 30 days. The following details are displayed in the Job Activity page:

  • Job Name: Displays the name of the Job.
  • Connections: Displays the name of the Connection.
  • Source: Displays the name of the Data source.
  • Last 5 Run Status: Displays the status of the last five job runs. Following are the symbols used for respective statuses:
    • F: Failed
    • S: Success
    • PS: Partial Success
  • Last Run Count: Displays the number of records synced with Success and Failed.
  • Next Run At: Displays the date of the next run of the job.
  • Activity Dropdown list: Select the type of activity to see the respective Activity details.
    • (Default) All Activities: Select this option to view both the Execution and Update activities.
    • Execution Activities: Select this option to view execution activities. Following are the fields displayed for an execution activity in the Activity page:
      • Status: Displays the status of the job.
      • Success Count: Displays the number of records successfully synced.
      • Failure Count: Displays the number of records failed to sync.
    • Update Activities: Select this option to view update activities.
      • Update Type: Displays the name of the modified field.
      • Update By: Displays the name of the user who updated the job.
      • Value Change: Displays the old value which was modified and the new value in the modified field. For example, Hubspot → Hubspot Connector, in this example ‘Hubspot’ is the old value and ‘Hubspot Connector’ is the new value.
  • Download logs: Download the details of failed or partial success jobs in a CSV file and save it in your local system to view the error details. You can troubleshoot the issues using the error details and change the job configuration for the successful execution in the next schedule.
  • Edit:
  • Edit an existing job to update the required changes. For more information, refer to the Preparation of Connector Jobs in the Additional Resource section at the end of this article.

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Edit Job

 

Edit an existing job to update the required changes. For more information, refer to the Preparation of Connector Jobs in the Additional Resource section at the end of this article.

Note: Edit Job option is not available for Update activities.

Activity_page6.png

Additional Resources

For more information about Connectors, refer to the following articles:

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