AI Model Details for Product Experience (PX) Product
Gainsight takes privacy and security seriously, especially in the context of AI-enabled features. This article explains how AI capabilities in Gainsight products handle customer data, what models are used, and the safeguards in place to protect data privacy and compliance.
Product Experience (PX)
The following table provides details of the models used in PX AI features:
| Feature | LLM | Description | Data Sets | Data retention and AI usage |
|---|---|---|---|---|
| Path Analyzer - AI Insights | GPT-5 mini | Simplify insight consumption of Path Analyzer, by summarizing the sankey charts. Make the insights actionable wherever possible and reuse the insights easily in QBRs or other similar meetings and decks. | Path Analyzer Report for which the AI summarisation is requested. |
|
| Write with AI | GPT-3.5 Turbo | Simplify engagement content creation using either a copy pasted article by the user or supported OOB knowledge base integrations. | Out-of the-box Knowledge Base integrations, and open text. |
|