AI Model Details for Customer Community (CC) Product
Gainsight takes privacy and security seriously, especially in the context of AI-enabled features. This article explains how AI capabilities in Gainsight products handle customer data, what models are used, and the safeguards in place to protect data privacy and compliance.
Customer Communities (CC)
The following table provides details of the models used in CC AI features:
| Feature | LLM | Description | Data Sets | Data retention and AI usage |
|---|---|---|---|---|
| AI Community Recap | GPT–5-nano | Users can leverage this intelligent widget to create a summary of the last 10 unread topics by the team, grouping them into themes for a filtered view of the latest discussions in the community. | Community Content - Topics, Replies, and User IDs (excluding usernames & email addresses) |
|
| Moderation AI Agent | GPT–5-mini | Gainsight’s AI Moderation automates moderation of topics and replies by approving or removing user-generated content, applying descriptive moderator tags, and supporting content filtering and analytics. | Community Content – Topics, Replies |
|
| AI Topic Summary | GPT–5-nano | Users can speed up the content review process by providing an AI-generated summary of the topics created in the community. | Community Content - Topics, Replies |
|
| Write with AI | GPT–5-nano | Users can leverage generative AI to draft email content and kickstart the email creation process with just a few simple prompts. | Community Content - Topics, Replies, and Users IDs (Usernames & email addresses are excluded) |
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| AI Translations | GPT–5-nano | Gainsight AI translator in our community platform is a feature that automatically converts messages, posts, and content between different languages in real-time, enabling users who speak different languages to communicate and participate seamlessly within the same community. | Community Content - Topics, Replies, and Users IDs (Usernames & email addresses are excluded) | No customer data is retained by the third-party subprocessor used to deliver this feature. |
| AI Answers | GPT–5-mini | Users can leverage AI Answers automatically generates a crisp summary of the search results, when community users initiate a search. This allows users to access relevant information swiftly, saving time and enhancing productivity. | Community Content - Topics, Replies, and Users IDs (Usernames & email addresses are excluded) | No customer data is retained by the third-party subprocessor used to deliver this feature. |