Write with AI (CS)
Overview
The Write with AI feature, powered by GPT-3.5 Turbo, enables users to draft email content seamlessly across Gainsight Customer Success (CS) wherever email functionality is available. This feature helps users generate relevant content based on specific CS use cases and provides the flexibility to adjust tone, language, and other aspects of the email with ease. The data used to draft emails is provided solely by the user, ensuring that no Gainsight data is involved.
Key Benefits
- Effortless Email Drafting: Allows users to quickly generate relevant email content across Gainsight CS, tailored to specific Customer Success use cases.
- Customizable Communication: Users can easily adjust the tone, language, and content of their emails to suit different contexts and audiences.
- No Gainsight Data Usage: Ensures that only customer-provided input is used in drafting the email, without any Gainsight system data being accessed.
- Privacy and Compliance: The feature adheres to the minimal risk classification under the EU AI Act, with strict data handling practices.
Details
The following table provides a detailed overview of the Write with AI feature within the CS product:
| LLM | Description | How to Enable/Disable | Data Sets | Data Retention and Deletion | Is customer data used to train the AI system? |
|---|---|---|---|---|---|
| Gpt-3.5 Turbo | Users can draft email content across Gainsight CS, adjusting tone and language to suit CS use cases. | Link | No Gainsight data. Only customer input in drafting the email. | No customer data is retained by the third-party subprocessor used to deliver this feature. | No |