Gainsight's AI Agent in Slack (CS)
The article outlines AI Model Details for Gainsight's AI Agent in Slack (CS), delivering real-time customer insights, risk detection, and task automation while ensuring data privacy and compliance.
Overview
Gainsight's AI Agent in Slack enhances customer success workflows by integrating Gainsight’s AI capabilities directly into Slack. This feature enables customer success teams to access key account insights, receive intelligent recommendations, and take proactive actions within Slack.
Key Benefits
- Access customer insights: Ask questions about a specific account, your portfolio, or your entire customer base. Tag the Gainsight app in shared channels to increase visibility across teams.
- Generate AI-powered content: Quickly draft customer communications, including emails, Executive Business Review (EBR) summaries, and follow-ups.
- Receive expert guidance: Get best practices for customer success, from onboarding to renewals, along with tips for maximizing Gainsight CS.
- Seamless Collaboration: Share customer insights and updates within Slack, enabling teams to work together effectively and make data-driven decisions faster.
- Privacy and Compliance: Adheres to strict security standards, ensuring safe data handling and compliance with industry regulations.
Details
The following table provides a detailed overview of the Gainsight's AI Agent in Slack feature:
LLM | Description | How to Enable/Disable | Data Sets | Data Retention and Deletion | Is customer data used to train the AI system? |
---|---|---|---|---|---|
GPT-4o, GPT-4 turbo |
Gainsight’s AI Slack App brings customer data into Slack, so users can keep up with customers and make data-driven decisions. For example, you can:
|
Link | Data from a client's Customer Success (CS) Timeline feature which may include updates on customer status, recent events, and documented interactions such as calls, emails, and meetings with customers, along with corresponding notes, publicly available product documentation data, and Company object data. | No customer data is retained by the third-party subprocessor used to deliver this feature. | No |