Overview

At Gainsight, the focus is on transparency, complete control over shared data, and the utmost protection of data. To enhance transparency and control, the Gainsight AI Toggle is developed, giving administrators the power to Switch ON or OFF the Gainsight AI functionality and its associated features within Gainsight AI. Currently, there are three key features: AI Follow-up, AI Cheat Sheet, and Write with AI.

Gainsight AI Settings Page

The Gainsight AI Settings page is located in the Administration > Gainsight AI Iand is designed to provide complete control to all users. 

Key features:

• Default Off: By default, all the toggles for each Gainsight AI supported feature is off, ensuring that data processing only commences when administrators choose to activate them.
  Note: Admins can turn on all the options at once and click Save to save their choices.
• Manual Activation: Administrators can manually enable Generative AI Toggle for each of the three features: AI Follow-up, AI Cheat Sheet, and Write with AI.
• Data Protection Assurance: Users accessing Generative AI Toggle must be aware of  data safeguarding measures and compliance with relevant regulations, including GDPR. For more information on the data protection efforts, refer to the AI Data Security and Privacy article.
• Control at Users' Fingertips: Administrators have the liberty to turn on or off  the Generative AI toggle for individual features or all features at any point. Turning off the toggle halts the data from processing.

Note: 

• The access to Gainsight AI settings is a part of the default bundle, but can also be managed in permission bundles for precise control of access.
• If the Generative AI toggle turned off after a data is generated, this data is automatically deleted. Gainsight recommends to contact Gainsight support for further assistance.