Write with AI (CC)
Overview
This article provides a comprehensive look at an AI feature utilizing GPT-4o, designed to assist users in drafting email content within the Customer Community (CC) product. The feature uses generative AI to simplify the email creation process, offering users a convenient starting point based on a few simple prompts.
Key Benefits
- Streamlined Email Drafting: The feature simplifies the email creation process, allowing users to quickly generate content with minimal effort.
- Privacy and Compliance: The AI feature is classified under minimal risk according to the EU AI Act, adhering to necessary compliance standards. By excluding sensitive information like usernames and email addresses, the feature ensures user privacy is maintained.
Details
The following table provides a detailed overview of the Write with AI feature within the CC product.
| LLM | Description | How to Enable/ Disable |
Data Sets | Data Retention and Deletion |
Is customer data used to train the AI system? |
|---|---|---|---|---|---|
| GPT-4o | Users can leverage generative AI to draft email content and kickstart the email creation process with just a few simple prompts. | Link | Community Content - Topics, Replies, and Users IDs (Usernames & email addresses are excluded) | No customer data is retained by the third-party sub-processor used to deliver this feature. | No |