AI Topic Summary (CC)
Overview
This article provides a comprehensive look at an AI feature utilizing GPT-4o, designed to assist community managers, administrators, and moderators in reviewing content within the Customer Community (CC) product. The feature uses generative AI to speed up the content review process, helping users to stay updated with all that is happening in their community.
Key Benefits
- Faster Review Process: This feature accelerates the content review process by generating AI-powered summaries of topics created in the community. It helps community managers, administrators, and moderators stay updated on the content published within the community.
- Privacy and Compliance: The AI feature is classified under minimal risk according to the EU AI Act, adhering to necessary compliance standards. By not retaining any customer data, the feature ensures user privacy is maintained.
Details
The following table provides a detailed overview of the AI Topic Summary feature within the CC product.
| LLM | Description | How to Enable/Disable | Data Sets | Data Retention and Deletion | Is customer data used to train the AI system? |
|---|---|---|---|---|---|
| GPT-4o | Users can speed up the content review process by providing an AI-generated summary of the topics created in the community. | Link | Community Content - Topics, Replies | No customer data is retained by the third-party subprocessor used to deliver this feature. | No |