AI Model Details for Customer Education (CE) Product
Gainsight takes privacy and security seriously, especially in the context of AI-enabled features. This article explains how AI capabilities in Gainsight products handle customer data, what models are used, and the safeguards in place to protect data privacy and compliance.
Customer Education (CE)
The following table provides details of the models used in CE AI features:
| Feature | LLM | Description | Data Sets | Data retention and AI usage |
|---|---|---|---|---|
| AI-Powered Video Captions | GPT-5, Whisper | Users can generate captions for videos stored in the Media Library, providing a streamlined, accessible way to enhance video content. | Video content uploaded by customers for which captions are generated for. They are usually some training material, course content or webinar recording, and more. |
|