AI Moderation
This article provides an overview of the Moderation AI Agent feature in Customer Communities
Overview
This article provides a comprehensive look at the Moderation AI Agent (AI Moderation), powered by GPT-4.1, designed to assist community managers, administrators, and moderators in reviewing user-generated content within the Customer Community (CC) product. The feature automates the classification of topics and replies, approving or removing content, applying moderator tags, and supporting content filtering and analytics.
Key Benefits
- Automatically detects potentially inappropriate or harmful content.
- Flags submissions for manual review or auto-blocks based on risk level.
- Complements existing controls such as Keyword Blocker and Moderator Approval.
Details
The following table provides a detailed overview of the AI Moderation feature within the CC product.
| Category | Details |
|---|---|
| LLM | GPT-4.1 |
| Description | Gainsight’s AI Moderation automates moderation of topics and replies by approving or removing user-generated content, applying descriptive moderator tags, and supporting content filtering and analytics. |
| How to Enable or Disable |
Link |
| Data Sets | Community Content – Topics, Replies |
| Data Retention and Deletion | No customer data is retained by the third-party subprocessor used to deliver this feature. |
| Is customer data used to train the AI system? | No |
| Data Deletion Period | Zero Data Retention (ZDR) |