Gainsight CS Packaging Overview
This article explains the Gainsight CS Packages and Package Limits applicable to Gainsight CS customers.
Note: The new pricing is effective only to new customers. Existing customers are onboarded to the new pricing at the time of renewal.
Gainsight Customer Success Packages
The following two Gainsight Customer Success packages are available:
- Essentials: This package is recommended for growing businesses and Customer Success organizations looking to start fast.
- Enterprise: This package is recommended for organizations looking to unleash the full power of the industry’s leading CS platform.
Package Overview
The following table explains the Essentials and Enterprise packages. Brief explanation of the list of symbols used in the table:
- ✅ : Module is included in the package at no additional cost.
- ❌ : Module is not available in the package.
- π² : Module is not included as standard and can be added for an additional fee.
Category
The primary grouping of the modules and features within the package.
Inclusions
Basic package components provided based on the package level.
| Category | License | Essentials | Enterprise |
|---|---|---|---|
|
Inclusions |
Customer Records | 1000 (100 per full user) |
4000 (200 per full user) |
| Full Users | 10 | 20 | |
| Viewer+ License | 2 per full user | 4 per full user |
Core Modules
Essential tools and features included in both packages to manage customer success.
| Category | Module | Essentials | Enterprise |
|---|---|---|---|
| Core Modules | C360 | ✅ | ✅ |
| Playbooks | ✅ | ✅ | |
| Timeline | ✅ | ✅ | |
| GS Home | ✅ | ✅ | |
| Scorecards | ✅ | ✅ | |
| Horizon Analytics | ✅ | ✅ | |
| Adoption Explorer | ✅ | ✅ | |
| People Maps | ✅ | ✅ | |
| CSQL (Customer Success Qualified Leads) | ✅ | ✅ | |
| JO (Simple & Advanced Programs) | ✅ | ✅ | |
| Surveys and Survey Analytics | ✅ | ✅ | |
| Success Plans | ✅ | ✅ | |
| Success Snapshots | ✅ | ✅ | |
| Notifications | ✅ | ✅ | |
| Sally | ✅ | ✅ | |
| Full User CRM Access | ✅ | ✅ |
Advanced Tools
Specialized modules available in the Enterprise package or as add-ons.
| Category | Module | Essentials | Enterprise |
|---|---|---|---|
| Advanced Tools | Text Analytics (Single source) | ✅ | ✅ |
| Text Analytics (Multi-source) | π² | ✅ | |
| Renewal Center | π² | ✅ | |
| Sponsor Tracking | π² | ✅ | |
| Company Intelligence | π² | ✅ | |
| Business Modeler | π² | ✅ | |
| Company Teams | ❌ | ✅ | |
| Sandbox | π² | 1 included (additional π²) |
AI Features
Artificial Intelligence-powered functionalities for enhanced insights and automation.
| Category | Module | Essentials | Enterprise |
|---|---|---|---|
| AI Features | Renewal Prediction (It is available only if Renewal Center is included in the package or purchased as an add-on) | ✅ | ✅ |
| Impact Analyzer | ✅ | ✅ | |
| Scorecard Optimizer | ✅ | ✅ | |
| Write with AI | ✅ | ✅ | |
| AI Cheat Sheet | ✅ | ✅ | |
| AI Follow-Up | ✅ | ✅ | |
| AI Takeaways | ✅ | ✅ |
Platform Capabilities
Fundamental platform functionalities supporting data and user management, integration, and mobile access.
| Category | Module | Essentials | Enterprise |
|---|---|---|---|
| Platform Capabilities | Data Management | ✅ | ✅ |
| User Management | ✅ | ✅ | |
| Rules Engine | ✅ | ✅ | |
| Data Designer | ✅ | ✅ | |
| Sightline Integrations (up to 5 integrations) | ✅ | ✅ | |
| Product Catalog | ✅ | ✅ | |
| Mobile | ✅ | ✅ |
Package Limits
The following table explains the applicable package limits on the Essentials and Enterprise packages. Brief explanation of the terms used in the table:
- Units denotes the amount of data (in GB) consumed after compression.
- N/A denotes that a limit buy-up is not available.
| Limits | Essentials | Enterprise |
|---|---|---|
| Full Users | 50 | N/A |
| Sightline Integrations | 5 | 5 |
| Sponsors | 250 | 500 |
| API Calls | 100 per min, 50000 per day | 200 per min, 100000 per day |
| Data Storage | 60 units | 150 units |