Gainsight PX Package Overview and System Limits
This article explains the system limits applicable at feature and package level in Gainsight PX.
Gainsight Product Experience Packages
The following are the available Gainsight PX Packages:
- PX Essentials: PX Essentials delivers product analytics, usage visualizations and activation tracking for growing products and teams. Understand your users and activate them with customer sentiment surveys, in-app guides and a Knowledge Center bot.
- PX Enterprise: PX Enterprise Package includes everything in PX Essentials, plus enterprise security features, advanced S3 integration, language localization, unlimited MAU support and increased data retention.
| Category | Essentials | Enterprise |
| Product Analytics | Yes | Yes |
| Web/Mobile/Desktop | Yes | Yes |
| In App Surveys | Yes | Yes |
| In App Guides Engagements | Yes | Yes |
| Email Engagements | Yes | Yes |
| Test Email in Email Engagement | No | Yes |
| KC Bot (Singe Active) | Yes | Yes |
| KC Bot (Multiple) | No | Yes |
| Tracking across tags (tenant) | No | Yes |
| Basic Essentials Integrations | Yes | Yes |
| Advanced Enterprise Integrations | No | Yes |
| Enterprise Security | No | Yes |
| Language Localization | Yes | Yes |
The following are the Gainsight PX Packages and their respective limits:
|
PX Essentials Ideal For: Customers with single product, low MAU and event volume, and single channel deployments. |
PX Enterprise Ideal For: Customers with multiple products, cross product tracking, high MAU and event volume, multiple channel deployments, more integrations and advanced security features. |
|
| Supported Monthly Active Users | Unlimited | Unlimited |
| Number of events per MAU | 1K per month | 1K per month |
| Product tags included by default | 1 | 1 |
| Maximum product tags that can be additionally added | 3 | 30 |
| Data retention period | 36 Months | 36 Months |
| Maximum emails that can be sent in a month (can be extended) |
100K | 500K |
| Number of events tracker per features | Unlimited | Unlimited |
Gainsight PX System Limits
Custom Events
Custom event limitations are imposed by the PX Events Framework on the server side.
Note: The limitations are imposed on all SDKs. The SDK itself does not impose any limitations on custom event name, number of properties/values, and the property name.
| Purpose | Limits |
| Maximum Custom Event types that can be created, including Global Context | 2K |
| Maximum number of unique Custom Events | 2K per product |
| Maximum characters in property name or key | 1024 |
| Maximum characters in Custom Event name | 2K |
| Maximum number of properties with values that be sent per Custom Event | 50 |
Product Mapper
| Purpose | Limits |
| Maximum of features and modules that can be mapped | 10K |
| Maximum of rules that can be mapped | 10K |
| Permissible backfill operations | Up to 6 months |
| Total number of backfill events allowed in a month: | 10M |
| Backfill limit reset date: | 1st of every calendar month |
User or Account Attributes
| Purpose | Limits |
| Maximum Custom Attributes that can be uploaded | 75 per user or account |
| Maximum characters in Custom Attribute name | 200 |
| Maximum characters in Custom Attribute value | 1024 |
Email Engagements
| Purpose | Limits |
| Number of email engagement that can be sent consecutively to a user | 20 per contact, over seven days |
Guide Engagements
| Purpose | Limits |
| Maximum number of steps in a guide engagements | 50 (Effective from February 2024) Note: Guide engagements created before Feb 2024 with over 50 steps won't be affected, but you can't add back steps beyond this limit if any are removed. When cloning a guide that has more than 50 steps, only the first 50 steps will be copied. |
Knowledge Center Bot
| Purpose | Limits |
| Maximum allowed height of KC Bot | 999 px |
| Maximum allowed width of KC Bot | 1000 px |
Integration
| Purpose | Limits |
| Maximum domains (URLs) allowed in Google Search Knowledge Base | 100 |
| Maximum data that can be parsed in S3 Account and User Import CSV file | 350K rows, per file |
Analytics
| Purpose | Limits |
| Export limit for Query Builder CSV reports | 100K rows |
| Export limit for Audience Explorer | 30K rows |
| Export limit for Accounts Explorer | 10K rows |
API
| Purpose | Limits |
| Maximum public API calls across all products for a subscription (can be extended) |
1M per day |
| Rate limit for public APIs for a subscription | 500 API calls, per second |