Gainsight CS System Limits
This article explains the system limits of each feature of Gainsight.
Overview
The system limits are fair usage limits for each Gainsight feature (such as Cockpit, Timeline, Rules Engine, etc.) and these are common for all the Gainsight packages.
Gainsight Home
| Purpose | Value | Time Window |
|
Maximum number of Layouts per Tenant |
20 | Static |
Adoption Explorer
| Purpose | Value | Time Window |
|
Data size by Tenant (Record Count is easy to communicate) |
~40GB |
Static |
Cockpit
| Purpose | Value | Time Window |
|
Create CTA/Overall count |
1.5 Million CTAs | Year |
Company Intelligence
| Purpose | Value | Time Window |
| Maximum companies to track | 50,000 | Static |
Connectors
| Purpose | Value | Time Window |
| Maximum job runs per hour per tenant | 500 | Hour |
| Maximum job runs per day per tenant | 1000 | Day |
| Maximum job runs per day per tenant for Bulk API | 5000 | Day |
Text Analytics
| Purpose | Value | Time Window |
| Number of texts for sentiment processing per year | 1000000 | Year |
|
Number of views |
250 |
Static |
|
Number of Custom Topic |
200 |
Static |
Data Designer
| Purpose | Value | Time Window |
|
Task level - max records |
~250 Million | Static |
|
Final data set size / Number of records |
~10GB / 250 Million | Static |
|
Number of Designs in a Tenant |
1000 | Static |
|
Total Number of design executions per day |
100 (95th percentile) | Day |
|
Maximum Number of records per design (consider only final task) |
200 Million | Static |
|
Maximum Data size per design |
4 GB | Static |
|
Total Data Size across designs in a Tenant |
50GB | Static |
Data Management
| Purpose | Value | Time Window |
|
Total Number of Low Volume Objects |
100 | Static |
| Total number of columns in one Low Volume objects | 100 | Static |
|
Record Limit Low Volume(Custom Object) - Postgres |
1 Million | Static |
| BULK API RATE LIMIT number of requests that can be processed/handled in a day | 5 per hour/10 per day | Hour/Day |
|
Total data load file size |
5 M | Static |
|
[Client Data Volume] - Overall Data store Size/Data volume per tenant |
50 GB | Static |
|
BULK API RATE LIMIT number of requests that can be processed/handled in a day |
500 per hour/5000 per day |
Hour/Day |
Email Assist 2.0
| Purpose | Value | Time Window |
|---|---|---|
| Maximum number of To Recipients | 25 | Static |
| Maximum number of CC Recipients | No Limitation | Static |
| Maximum number of BCC Recipients | 2 | Static |
| Maximum size of Individual Attachments | 20 MB | Static |
| Maximum Size of Total Attachments | 20 MB | Static |
| Maximum number of Attachments | 20 | Static |
| Maximum size of Image | 2 MB | Static |
| Maximum number of Reports that can be added | 5 | Static |
Email Templates
| Purpose | Value | Time Window |
|---|---|---|
| Number of Templates | No Limitation | Static |
| Maximum Attachment Size | 20 MB | Static |
| Maximum Number of Attachments | 20 | Static |
| Maximum Size of Individual Attachments | 2 MB | Static |
| Maximum number of Reports that can be added | 5 | Static |
| Maximum Size of Images | 2 MB | Static |
| Maximum number of Folders | No Limitation | Static |
| Maximum number of Sub-folders | No Limitation | Static |
| Maximum number of Template variants | 20 | Static |
Export Services
| Purpose | Value | Time Window |
|
Success Snapshots |
250 Snapshots | Day |
|
Report Exports |
500 Reports | Day |
|
Dashboard Exports |
500 Dashboards | Day |
| Tableau Requests | 500 Requests | Day |
|
Number of Reports added to success snapshot |
100 | Static |
| Number of Tokens added to success snapshot | 150 | Static |
|
Number of Images added to success snapshot |
40 | Static |
|
Number of Tables allowed to add tokens in cells in a success snapshot |
5 |
Static |
|
Size limit of file generated by processing success snapshot.(Email compatibility) |
50 MB | Static |
Journey Orchestrator
| Purpose | Value | Time Window |
|
Operational Email Limit (across programs) |
50, 000 |
Day |
| Number of Participants per day (across programs) |
1/4th of the monthly limit Minimum 50,000 and Maximum 500,000 |
Day |
| Number of Participants - Month (across programs) |
10 x number of customer records for the account | Month |
| Maximum waiting time allowed to be configured in conditional wait in JO programs is (This will be applicable to all new programs, no impact on existing programs) | 90 days | Day |
IMPORTANT: The new communication usage limits are currently applicable only to new customers who have purchased packages or add-ons after July 29, 2023. The existing customers will continue with the old communication usage limits.
Notifications
| Purpose | Value | Time Window |
|---|---|---|
| Number of Unread In-App notification shown in Gainsight | 50 Recent Notification | Static |
People Management
| Purpose | Value | Time Window |
|
Maximum of number of user records can be created |
5 Million | Static |
Renewal Center
| Purpose | Value | Time Window |
|
Load to GS Opportunity - Via Rules Schedule : Processing Time |
~30min | Static |
| Load to GS Opportunity - Via Connectors Schedule : Processing Time | ~30min | Static |
| Number of Opportunities | 20 Million | Static |
Rules Engine
| Purpose | Value | Time Window |
| Rule Runs per day | 1000 | Day |
| Number of rules processed per day | 1000 | Day |
| Uncompressed file size for a task | 5 GB | Static |
| Maximum number of tasks allowed | 15 | Static |
| Maximum number of Show fields in each task | 50 (In Pivot task, 200 cases can be used to pivot on a field) | Static |
| Maximum number of Group by fields in transformation tasks | 10 | Static |
| Maximum number of filters allowed in each task and action | 26 | Static |
| Task Name length | 80 (Alphanumeric, _ and space are supported here) | Static |
| Task Description | 200 | All Characters |
| Output Dataset Name | 60 | Alphanumeric, _ and space are supported here |
| Maximum number of Actions allowed | 50 | Static |
Sandbox Management
| Purpose | Value | Time Window |
|
Number of Sandboxes |
1, Depends on no sandboxes purchased | Static |
Scorecard
| Purpose | Value | Time Window |
|
Number of account Scorecards |
20 Scorecards | Static |
| Number of Relationship Scorecards | 10 per relationship type | Static |
| Number of Measures | 100 | Static |
Number of Measure Groups |
30 | Static |
Segments
| Purpose | Value | Time Window |
|
Maximum records per Segment |
Default 100,000 | Static |
|
Number of Segments created |
No limitation | Static |
|
Manual Refresh |
No Limitation | Static |
|
Consumer Refresh |
Allowed if segment is not refreshed in the previous 24 hours | Static |
|
Maximum number of Folders |
No Limitation | Static |
|
Maximum number of Sub-folders |
No Limitation | Static |
Sightline Vault
| Purpose | Value | Time Window |
|
Maximum number of Solutions can be installed for a Tenant |
25 | Day |
Success Plan
| Purpose | Value | Time Window |
|
Maximum number of Success Plans that can be created annually |
120,000 Note: A warning will be sent after 100,000 plans have been created. |
Static |
Survey
| Purpose | Value | Time Window |
|
Number of anonymous response per day (across surveys) |
10,000 | Day |
| Number of external NPS responses imported per day | 500,000 | Day |
| Number of external CSAT responses imported per day | 500,000 | Day |
| Number of Active Survey | 1000 | Static |
| Number of question per Survey | 500 |
Static |
|
Number of Survey participants |
Driven from Journey Orchestrator | Static |
|
Number of sub-domains supported |
5 | Static |
| Number of Custom Domain supported | 1 | Static |
| Number of Sites supported | 100 | Static |
| Number of Pages supported | 100 | Static |
Timeline
| Purpose | Value | Time Window |
|
Maximum number of Activities can be created for a Tenant |
10 Million | Static |
| Total Activities per Type (automated/manual) | 8 Million (automated), 2 Million (manual) | Static |
User Management
| Purpose | Value | Time Window |
|
Maximum number of Paid Licenses (Login) |
10,000 per tenant |
Static |
| Maximum number of Unpaid licenses (Non-login) | 100,000 per tenant | Static |
Gainsight APIs
All of the following API limits are Fixed window rate limits.
Note: Fixed window rate limiting restricts the number of API requests at a specific time. For example, a server can have a rate limiting component that implements a fixed window algorithm that only accepts 100 requests per minute. The time-frame is fixed, and it starts at a specific time. For example, the server will only serve 100 requests between 10:00 am, and 10:01 am.
| Purpose | Value | Time Window |
|
Synchronous API Calls |
100 API calls per min / 50,000 API call per day |
|
| Asynchronous API Calls (Gainsight Bulk APIs limit) | 10 calls per hour / 100 per day |