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Gainsight Inc.

Delete Admins, Managers, or Learners

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This article helps you understand how to delete a user.

This article helps you understand how to delete a user.

Overview

Deleting a user permanently and irreversibly deletes their account and removes access to your school. Deleting an admin, manager, or learner also results in permanent removal of their data from the Analytics dashboards. Once deleted, this data cannot be recovered.

Delete a Learner

There are two options to delete a learner from Gainsight CE:

Delete from People 

To delete a learner from the People section:

  1. Navigate to People > People.
  2. Select the user you want to delete in the list.
  3. Click the three-horizontal dots menu and select Delete.
  4. A confirmation window appears confirming your request to delete them. Click I understand, please delete to proceed.

Deleting a user from the People section in the admin interface by selecting the delete option next to the user's profile

Delete from Profile

To delete a learner from the profile:

  1. Navigate to People > People.
  2. Select a learner by clicking their name, email, to see their profile.
  3. Click the Actions dropdown and select Delete.

Managing user details, with options to view, edit, delete, or manage permissions for users within the system

  1. A confirmation window appears confirming your request to delete them. Click I understand, please delete to proceed.