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Gainsight Inc.

Gainsight Analyzer Overview

Introduction

Business results are directly tied to application performance. But how do you quickly identify the root cause of performance issues in the face of overwhelming complexity? The Gainsight Analyzer monitors various causes of failures or inefficiencies in performance of the application, so you can quickly identify, isolate, and remediate any performance issue that impacts the user experience by following the recommended actions to improve performance. Navigate to Administration > Operations > Gainsight Analyzer to access this feature as shown below.

You can also watch this 30-min. video for an intro to the Analyzer!

Gainsight Analyzer path.gif

Key Features

Gainsight Analyzer has the following key features:

  • Rules Analyzer: This enables Gainsight Admins to identify the rules which cause failures or identify the inefficiencies in performance. It also includes recommended actions to improve performance. This helps Gainsight Admins to analyze which Rules are broken and need debugging.  This helps in comparing how a rule is performing and analysing how the rules in an Org are performing by consolidating rules, merging rules and reducing actions. Gainsight Admins
  • can also schedule rules for optimum performance. For detailed information about Rules Analyzer and its four major functionalities, refer Rules Analyzer Admin Guide.
  • Object Analyzer: This feature scans all the Objects in the instance and provides insights to improve performance. For detailed information about the Object Analyzer features, refer Object Analyzer Admin Guide.
  • Scorecard Analyzer: This feature provides a quick/detailed summary/report on the particular Scorecard, including the Scorecard Type (Account/Relationship), Scheme, Number of Measure Groups, Errors and Warnings. This also provides a detailed report. For detailed information about the Scorecard Analyzer feature, refer Scorecard Analyzer Admin Guide.
  • Ingest Analyzer: This feature scans all the Ingestion jobs which bring in data from external world into Gainsight in the instance and provides insights to improve performance. This provides a complete analysis of a particular object. For detailed information about the Ingest Analyzer feature, refer Ingest Analyzer Admin Guide.
  • Report Analyzer: This feature scans all the Reports in the Object and provides insights to improve performance. This feature provides a quick view summary of the Dashboards and Reports arranged in tiles at the top of the screen, including the number of Dashboards, total number of Reports, total number of MDA Reports and total number of SFDC Reports in the Org. For detailed information about the Report Analyzer feature, refer Report Analyzer Admin Guide.

Prerequisites

  • Should be on V 5.14 or above.

Limitations

  • Scorecard analyzer is not supported for 1.0.

  • In ingest analyzer, executions are not supported for Zendesk.

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