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Gainsight Inc.

Product Experience (PX) Objects

Product Experience (PX) Objects

Customer data is stored in different Gainsight objects. Each of these objects contains standard fields shipped by Gainsight to store customer data. 

Account Engagement Data

The Account Engagement Data Object stores all the PX Account Engagement details sync from the PX subscription.

Field Name Description
Tracked Account ID Specifies the Account iD for the PX subscription (Lookup to tracked account)
Product ID Specifies the Product ID linked with the account for the subscription.
7 day NPS Score Specifies the 7 day NPS score.
30 day NPS Score Specifies the 30 day NPS score.
90 day NPS Score Specifies the 90 day NPS score.
7 day NPS Responses Specifies the 7 day NPS responses
30 day NPS Responses Specifies the 30 day NPS responses
90 day NPS Responses Specifies the 90 day NPS responses.
Percentage change in 7 day NPS Score

Specifies the change in NPS score in 7 days.

Percentage change in 30 day NPS Score Specifies the change in NPS score in 30 days.
Percentage change in 90 day NPS Score Specifies the change in NPS score in 90 days.
Percentage change in 7 day NPS Response Specifies the change in NPS responses in 7 days.
Percentage change in 30 day NPS Response Specifies the change in NPS responses in 30 days.
Percentage change in 90 day NPS Response Specifies the change in NPS responses in 90 days.

Account Usage Data

The Account Usage Data Object stores all the Account Usage Data details synced from the PX subscription.

Field Name Description
Tracked Account ID Specifies the Account ID for the PX subscription (Lookup to tracked account)
Product ID Specifies the Product ID linked with the account for the subscription.
1 Day Visits Count Specifies the count of 1 day visits of user
1 Day Active User Count Specifies the count of 1 day active of user
30 Day Active User Count Specifies the count of 30 day active of user
30 Day Visits Count Specifies the count of 30 day visits of user
90 Day Active User Count Specifies the count of 90 day active of user
90 Day Visits Count Specifies the count of 90 day visits of user
7 Day Active User Count Specifies the count of 7 day active of user
7 Day Visits Count Specifies the count of 7 day visits of user
Percentage change in 7 Day Active User Specifies the change in active user in 7 day.
Percentage change in 30 Day Active User Specifies the change in active user in 30 day
Percentage change in 90 Day Active User Specifies the change in active user in 90 day.

Engagement

The Engagement Object stores all the PX engagement details sync from the PX subscription.

Field Name Description
Audience URLs Specifies the list of audience urls linked with engagement.
Channel Specifies the channel through which engagement came.
Engagement ID Specifies the unique ID for the engagement.
Environments Specifies the environment like production,stage etc.
Product ID Specifies the product ID linked with engagement.
Status Specifies the status of the engagement.
Name Specifies the name for the engagement.

Tracked Account

The Tracked Account object stores all the PX account details sync from the PX subscription.

Field Name Description
Account ID Specifies the Account Id for the PX subscription.
Name Specifies the name for the subscription.
Customer ID Specifies the Customer ID attached with the account.
Number of Employees Specifies the number of employees linked with the account.
Parent Group ID Specifies the parent group Id attached with the account.
Company Specifies the Company GSID linked with the account (Lookup to Company).
SFDC ID Specifies the SFDC ID attached with account.
Monthly Active Users Monthly Active User associated with the account.

Tracked Account Product

The Tracked Account Product Object stores all the PX account and product details sync from the PX subscription.

Field Name Description
Account ID Specifies the Account ID for the PX subscription (Lookup to tracked account).
Product ID Specifies the Product ID linked with the account for the subscription.
Company Specifies the Company GSID linked with the account.
Relationship Specifies the Relationship GSID linked with the account (GSID will be resolved if the Relationship is selected in Connector mapping).

Tracked User

The Tracked User Object stores all the PX user details sync from the PX subscription.

Field Name Description
Aptrinsic ID Specifies the aptrinsic or user Id for the PX subscription.
Identify ID Specifies the unique ID for the user in the PX subscription.
Tracked Account ID Specifies the Account ID with which the user is linked in the PX subscription (Lookup to tracked account).
SFDC Contact ID Specifies the Contact ID linked with the user.
Email Specifies the email ID attached with user.
Company Specifies the Company GSID linked with the account (Lookup to company).
Company Person Specifies the Company Peron GSID linked with the account (Lookup to the company person).
Person Specifies the Person GSID linked with the account (Lookup to person).
First Name Specifies the first name of the user.
Last Name Specifies the last name of the user.

Tracked Account Product User

The Tracked Account Product User Object stores all the PX user and product details sync from the PX subscription.

Field Name Description
Account ID Specifies the Account ID for the PX subscription (Lookup to tracked account)
Product ID Specifies the Product ID linked with the account for the PX subscription.
User Id Specifies the User ID linked with the account (Lookup to tracked user).
Company Specifies the Company GSID linked with the account.
Company Person Specifies the Company Person GSID linked with the account.
Person Specifies the Person GSID linked with the account.
Relationship Specifies the Relationship GSID linked with the account (GSID will be resolved if Relationship is selected in Connector mapping)
Relationship Person Specifies the Relationship Person GSID linked with the account (GSID will be resolved if Relationship is selected in Connector mapping)

 

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