Announcement: Sunset of the Salesforce.com (SFDC) Edition related documentation

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Sunset of the Salesforce.com (SFDC) Edition related documentation

Dear Valued Customers and Partners,

We wanted to inform you about the successful sunset of the Salesforce.com (SFDC) Edition of our product in Gainsight. We've successfully transitioned all our SFDC customers to the more advanced NXT Customer Success (CS) platform, a significant milestone in our journey.

How does this impact you?

With the SFDC Edition sunset, all customers are now fully integrated into the NXT CS product, promising new possibilities and enhanced support for your operations. The NXT CS platform is a scalable, robust solution designed to meet your growing needs in the evolving customer success sector.

How does this impact documentation?

Following the sunset of the SFDC Edition, documentation related to this product is now archived. However, comprehensive support resources for the NXT CS product are available, providing you with the necessary tools and information to maximize the benefits of the new platform.

We extend our deepest gratitude to Gainsight’s Professional Services team, whose tireless efforts made this achievement possible.

Thank you for your continued trust in Gainsight. For any questions or further assistance, please feel free to reach out to us!

Thanks!

Gainsight Technical Communications Team