For simplicity, we've consolidated all of our webinar descriptions onto this one page. Here you'll find links to register for webinars hosted by the Gainsight CSM team, as well as admin office hours and training webinars, and release webinars.
Please read below for details on upcoming webinars and register to save your seat:
CSM-team Hosted Webinars
Our Customer Success team hosts live webinars once a month. In these sessions, we’ll explore topics relevant to Customer Success teams, challenges we’ve faced, and our approach to solving them.
How to Achieve the Mythical ‘Single Source of Truth’ to Gain a Holistic Customer View @ Thursday, June 21 | 11:00 a.m. PT / 2:00 p.m. ET - Register here
Support tickets, services engagements, survey feedback, usage data, community posts, email interactions. The list goes on. Your customer is sending you a wealth of signals, but if you can't see them all in a digestible way, they're just noise. The insights (and eventually the customer) will be lost. Through more than 500 implementations, we've established a best-practices Element for consolidating your customer data into a meaningful view. We call it the 360° Customer View Element. CareerBuilder implemented this Element into their organization and experienced impressive results. Join Heather Hansen, Senior Project Manager of Success and Technology at CareerBuilder, and Tyler McNally, Director of Customer Success at Gainsight, as they explore the 360° Customer View Element and how it enables deeper insights into customer health.
Administrator Office Hours
Admin Office Hours are opportunities to get your technical questions answered in a small group setting with product experts. We ask you to register in advance, and to submit your questions on registration -OR- email to email@example.com. Several questions will be selected to work on in-session, along with tips/tricks that are applicable to a general audience, and time for open Q & A. We recommend that you follow the category in the Community to automatically to receive frequent updates!
Click here to access recent webinar recordings.