For simplicity, we've consolidated all of our webinar descriptions onto this one page. Here you'll find links to register for webinars hosted by the Gainsight CSM team, as well as admin office hours and training webinars, and release webinars.
Please read below for details on upcoming webinars and register to save your seat:
Gainsight releases new functionality once a quarter (and patches more often). Around the time of the major release, we host webinars to review the changes and enhancements. Our next major release is scheduled for November 28, 2017. We will provide registration links closer to that date.
CSM-team Hosted Webinars
Our Customer Success team hosts ‘Gainsight on Gainsight’ live webinars every other week. These sessions are typically on Wednesdays between 9:00 - 10:00am PT. In these sessions, we’ll explore topics relevant to Customer Success teams, challenges we’ve faced, and our approach to solving them.
How to Leverage Customer Marketing to Drive Sales (Wed, Oct 11, 9 AM PT) - sign up
Do you have an inbox overflowing with unread sales or prospecting emails? On the other side of that pile of unread messages are hundreds of companies with amazing products and potentially game-changing value propositions. But you have no way to figure out which ones are useful and which ones are a waste of time—and you definitely don’t have enough hours in a day to sort them out for yourself./ There’s a better way for both the vendor and the prospect. Join Gainsight’s CCO Allison Pickens and Business Operations Lead and head of Customer Marketing Will Robins as they talk about the methodology that will ensure your sales outreach makes an impact. In this webinar, you’ll learn how Customer Success and Customer Marketing can dramatically bend the curve on pipeline in four highly actionable steps.
Customer Success Showcase: Inside Adobe's Best Practices Implementation Feedback System (Wed, Oct 25, 9:00 AM PT) - sign up
Implementation is the most crucial and delicate stage in the customer lifecycle. So many churn events trace their roots back to a problem during the onboarding—likewise, a smooth implementation can pay big dividends when renewal comes around. The key to getting customers up and running with your product is being able to solicit, understand, and adapt to customer feedback throughout the process. A closed-loop Voice of the Customer system is essential.
Adobe has leveraged Gainsight for VoC to improve implementation CSAT from 8 to 9, as well as leveraging data generated through customer feedback to launch a fully automated onboarding segment that retains a high CSAT score. Join Adobe's Program Manager for New Customer Experiences, Domenico Batteate, and Ganesh Subramanian, Director of Product Marketing at Gainsight, as they go behind the scenes of a highly effective implementation workflow fueled by a best-in-class VoC process and toolset.
Administrator Office Hours
Admin Office Hours are opportunities to get your technical questions answered in a small group setting with product experts. We ask you to register in advance, and to submit your questions on registration -OR- email to email@example.com. Several questions will be selected to work on in-session, along with tips/tricks that are applicable to a general audience, and time for open Q & A. We recommend that you follow the category in the Community to automatically to receive frequent updates!
Click here to access recent webinar recordings.