Product Webinar Recordings
Update from 2019
This page is no longer being maintained. Recordings from 2017 and earlier are stored here, and newer webinar recordings are available on https://gainsight.com.
CSM-led Webinars
Note: most of the webinar recordings below are ~ 50 mins. long
Journey Orchestrator Email / 1:Many Communication
- Journey Orchestrator Best Practices webinar recording & PPT (July 2015)
- 1:Many with a Gainsight Admin webinar recording & PPT (Sept. 2015)
- Gsnap: Overview and Use Cases webinar recording & PPT (July 2016)
- Customer Best Practices for leveraging Journey Orchestrator and Cockpit & PPT (Sept. 2016)
- How Journey Orchestrator Fits into Broader Marketing Automation Strategy & PPT (Dec. 2016)
- Deep Dive On Programs & PPT (July 2017)
Survey & NPS®
- Survey and NPS® Best Practices webinar recording & PPT (July 2015)
- How & When to Send Surveys webinar recording & PPT (March 2016)
- Amplify the Voice of Your Customer and Close the Loop webinar recording & PPT (June 2017)
Reporting
- Managing Dashboards & Reports webinar recording & PPT (Oct. 2015)
- Building ROI of Customer Success Dashboards & PPT (Sept. 2016)
- Survey Reporting with Data Spaces & PPT (Sept. 2016)
Lifecycle Management
- Customer Lifecycle CTAs webinar recording & PPT (Nov. 2015)
- How to Get the Most from Cockpit: for Admins, CSMs, and Mgrs. webinar recording & PPT (Dec. 2015)
- New Customer On-boarding in a Low-Touch Model webinar recording & PPT (April 2016)
- Sales to CSM Handoffs webinar recording & PPT (June 2016)
Risk Management
- Risk Management Framework (Aug. 2015)
- Deep-dive on Risk Management Framework: Implementation Risk (Aug. 2015)
- Deep-dive on Risk Management Framework: Support Risk (Aug. 2015)
- Managing Risk from a CSM Perspective webinar recording & PPT (Dec. 2015)
- Product Risk Management webinar recording & PPT (Nov. 2016)
Renewals Management / Sales / Advocacy
- How Gainsight Approaches Renewals & Expansions (Oct. 2015)
- Identify Upsell Opportunities and Whitespace webinar recording & PPT (Feb. 2016)
- Tracking Advocacy webinar recording & PPT (June 2016)
- Gainsight for Non-CSM Teams webinar recording & PPT (July 2016)
- How to Make Sales Love Gainsight & PPT (Aug. 2016)
- Utilizing Gainsight Outside of CSM Teams & PPT (Oct. 2016)
- Introducing NameDrop: A tool for Salespeople and Advocate Marketers & PPT (March 2017)
Customer Success Management
- How We Drive High-Touch Success with Strategic Customers and PPT (Sept. 2015)
- Thinking about the ROI of Gainsight webinar recording & PPT (Sept. 2015)
- Maximizing ROI of Gainsight Through Business Processes (Oct. 2015)
- Day in the Life of a CSM webinar recording (Nov. 2015)
- Customer Segmentation Best Practices webinar recording & PPT (Jan. 2016)
- How VP of CS Preps for Board Meeting Using Gainsight webinar recording & PPT (Jan. 2016)
- How to Plan and Create Visibility Across Your Teams Using Gainsight webinar recording & PPT (Jan. 2016)
- Introducing Value3D: How Gainsight Discovers, Delivers, and Demonstrates Value webinar recording & PPT (Feb. 2016)
- Making the Most of Sponsor Changes webinar recording & PPT (March 2016)
- EBRs: Prepping, Producing, and Presenting webinar recording & PPT (March 2016)
- How to Win in Ad Tech with Customer Success webinar recording & PPT (April 2016)
- Strategies to Increase Adoption webinar recording & PPT (April 2016)
- Managing a High Account Volume webinar recording & PPT (May 2016)
- How the Challenger Sale Philosophy Applies to CSM webinar recording & PPT (May 2016)
- Demonstrating the ROI of Customer Success webinar recording & PPT (June 2016)
- How Customer Success Can Help Build a Company Brand & PPT (Oct. 2016)
- Implementing the ROI of CS & PPT (Nov. 2016)
- Customer Success Assessment Framework & PPT (Jan. 2017)
- Aligning with Partners on Customer Success & PPT (April 2017)
- Living in Gainsight: Linked Objects & Email Assist & PPT (part 1 of 2) (May 2017)
- Living in Gainsight: Attributes & Timeline & PPT (part 2 of 2) (May 2017)
- 4 Critical Factors to Measure Customers' Value Realization (May 2018)
- How to Achieve the Mythical 'Single Source of Truth' to Gain a Holistic Customer View (June 2018)
- (NEW) How to Scale Your Engagements and Boost Your CSM Ratio Using Tech Touch (July 2018)
- (NEW) The Secret to Scaling Customer Success at Your Startup (July 2018)
- (NEW) How to Define Your Customers' Objectives and Consistently Deliver (August 2018)
CSM Team Management
- The Missing Role from Your Customer Success Org Chart webinar recording & PPT (Aug. 2015)
- How our VP of Customer Success runs the team (Sept. 2015)
- How to Model and Build an SMB Team webinar recording & PPT (Dec. 2015)
- How We Onboard New CSMs webinar recording & PPT (Feb. 2016)
- Guidance for Hiring in Customer Success webinar recording & PPT & CSM Financial Model (March 2016)
- Inside Gainsight’s New Post-Sales Structure: Reorganizing the Team to Drive Customer Success webinar recording & PPT (June 2016)
- Learnings from a New CS Team Manager & PPT (Aug. 2016)
- How to Compensate CSMs & PPT (Feb. 2017)
- How to Run a CS Ops Team & PPT (July 2017)
Gainsight Administration
- Tools for a Gainsight Admin webinar recording & PPT (Oct. 2015)
- Success for Admins: Rules Engine webinar recording & PPT (Nov. 2015)
- How an Admin Preps for Board Meetings Using Gainsight webinar recording & PPT (Jan. 2016)
- Overview of Amazon S3 Connector for Data Integration webinar recording (June 2016)
- Coordinating and Tracking Customer Gifts Using Gainsight webinar recording & PPT (July 2016)
- Best Practices for Re-launching Gainsight at your Organization & PPT (Aug. 2016)
- Top 10 Practices of Our Most Successful Gainsight Customers & PPT (Sept. 2016)
- Intro to Gainsight Analyzer (Nov. 2018)
Gainsight Features
- How a Gainsight CSM uses Success Plans webinar recording & PPT (March 2016)
- How to Take Advantage of Gainsight's Vault webinar recording & PPT (June 2016)
- Best Practices for Using Success Snapshots webinar recording & PPT (July 2016)
- Relationships Overview & PPT (Sept. 2016)
- Data Management 101 (Oct. 2016)
- How Email Assist Can Help CSMs Save Time & PPT (Oct. 2016)
- How a Gainsight Customer Leverages Vault & PPT (Dec. 2016)
- Getting Started with Gainsight Timeline in 2017 & PPT (Jan. 2017)
- See the Power of Bionic Rules in Action & PPT (April 2017)
- Getting Ready for Scorecards 2.0 & PPT (June 2017)
Customer Success Showcase
- Customer Success Showcase: DocuSign (June 2016)
- Customer Success Showcase: Insight Squared (June 2016)
- Customer Success Showcase: Apttus (June 2016)
- Customer Success Showcase: Lifesize (June 2016)
- Customer Success Showcase: Firmex (June 2016)
- Customer Success Showcase: Twilio (June 2016)
- Customer Success Showcase: Cisco (June 2016)
- Customer Success Showcase: Red Hat (June 2016)
- How IBM Exponentially Increased Customer Adoption with Gainsight (Aug. 2017)
- Inside Adobe’s Best Practices Implementation Feedback System (Oct 2017)
Other
- Identifying Trends in Usage Data webinar recording & PPT (April 2016)
- Building a Community & PPT (Aug. 2016)
- Data Science for Customer Success & PPT (Feb. 2017)
- Teammate Success is Analogous to Customer Success & PPT (March 2017)
Administrator Training
Gainsight currently offers free self-paced online Administrator training. The training addresses various features and functionality, which you can complete as time and interest permits. To register for access to the online training, click here.
We strongly recommend that new Gainsight Admins, or those looking to brush up on unfamiliar topics, complete the online training.
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