FAQ - Admin Office Hours
Details for scheduled sessions can be found in the Admin Office Hours section of the Gainsight Community.
What’s the goal for these sessions?
- Review and answer questions submitted by our Admins
- Build understanding of the Rules Engine and Reports, as well as other more technical areas of Gainsight
- Present tips and tricks which may not be well-known or obvious
Who are these sessions for?
- All levels of Admins Level Admins
What are the Session Guidelines?
- For the best results, please submit questions in advance In-session - questions may be asked and we’ll unmute and discuss
- For general Q&A we'll target 5 minutes per question
- This will help us to get to everyone If we have more time, we'll extend!
- While we will attempt to answer all questions, we are limited on time
- We’ll work in a demo environment, so this may not match everyone’s individual environment
Who’s Leading the Discussion?
- Subject Matter experts from Gainsight's Onboarding and Support teams will be present to answer your questions
What’s the Format?
- Review the session agenda (the topics we’ll cover)
- Discuss topic(s) in detail
- General Q&A
How can I make these great?
- If you have questions, please contribute them in advance of each session
- We’ll review and plan our sessions around those we feel are good for the