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Gainsight Inc.

Gsnap Overview

Gainsight Gsnap helps CSMs scale their personal touch through a video messaging platform. With Gsnap, you can develop a personal rapport more efficiently, without having to schedule in-person meetings. 

Through short, targeted Gsnaps, (1 min. maximum) you can deliver a personalized and engaging customer experience. With Gainsight Gsnap functionality, users can:

•  Quickly create short video messages in Gainsight

•  Customize video landing pages and emails to create a personal experience

•  Share videos with Salesforce and mail contacts

•  Track engagement with video analytics


Gsnap videos can be up to 60 seconds long. Users can add attachments and links to their videos and customize email landing pages with their brand’s colors and fonts. Videos can be sent immediately or scheduled to be sent at a later date. Recipients can be pulled from Salesforce contacts and users can select multiple recipients. Users can also set expiration dates for Gsnaps to prevent out-of-date content from being shared.

You can use Gsnap to:

•  Welcome customers with an introduction and next steps guide

•  Announce a new product release, promote a company event, or request feedback

•  Share an agenda in advance of a business review

•  Request a reference or a case study

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