Analysis in Detail
Click View Full Analysis to view the considered attributes for the analysis, the Importance vs Performance graph of the drivers.

The list of drivers considered for analysis. Refer the following sections:

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Attributes: Displays all the attributes with details that are considered for the Analysis.
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Summary Graph: Displays the Importance vs Performance of the drivers. It segregates the drivers into three quadrants based on the performance. The three quadrants are:
- Strengths: Important and High rated
- Areas of Improvement: Important and Low rated
- Unimportant: Unimportant and Low rated
Notes:
- You can hover on any point of the graph to view the Category, Importance, Relative Performance, and Type of a specific driver.
- You can also enlarge the graph view and can select the required area to zoom in.
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Driver List: Displays a list of drivers that are considered for the analysis. You can view all the Drivers in rows and the Category, Type, Importance, Relative Performance, and Records Applicable in columns.
You can Toggle ON Group by Correlated Drivers to group together the drivers that explain the same patterns in your NPS® and CSAT scores and see the Correlation between drivers by clicking the Show Correlation Matrix option.
Notes:
- Search by Driver name to view a specific driver.
- View the relationship between the Driver and the Outcome by clicking on the Graph icon.
IMPORTANT: If you have modified any Global Filter, you need to save the View to reflect the new changes in the Impact Analyzer > Key Drivers. For more information on how to configure global filters, refer to the Text Analytics Home article listed in the Additional Resources section in this article.