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Gainsight Inc.

Migrate External NPS Responses from Survey 1.0 to NPS 2.0

Introduction

This article explains how admins can migrate external NPS® responses from Survey 1.0 to NPS® 2.0.

Recommendation

Gainsight recommends you to use this migration tool to leverage enhanced NPS® 2.0 Analytics and for getting better insights on C360/R360 page. For more information on NPS® 2.0, refer NPS® 2.0 Overview.

Migrate External NPS® Responses

To migrate external NPS® responses:

  1. Navigate to Administration > Surveys > NPS® Survey Master.
  2. Click MIGRATE EXTERNAL NPS®. The External NPS® Migration to Survey 2.0 window appears.
  3. Select the Survey that you want to migrate.

Notes:

  • You can select a single survey, multiple surveys or you can select all the surveys.
  • You will see a list of surveys, if you have already migrated some. The migrated surveys can be identified with a status called Migrated

Migrate_status.png 

  1. Click MIGRATE.

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After the migration is complete, the logged in user receives an email confirmation and can see the migrated NPS® responses in the NPS® 2.0 tab.

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NPS, Net Promoter, and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
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