From the Gainsight survey module you can conduct Net Promoter Score® surveys and collect and analyze responses. Below are some additional resources to help you launch an NPS® Survey program:
- NPS® Survey Overview & Best Practices PPT deck to learn more about best practices for conducting surveys
- Survey & Net Promoter Score® Best Practices webinar w/ Tracy Zundel, CS Director & Certified Net Promoter
- How & When to Send Surveys webinar recording & PPT (March 2016) w/ Tracy Zundel, CS Director & Certified Net Promoter, and Easton Taylor, Sr. CSM
- Amplify the Voice of Your Customer and Close the Loop webinar recording & PPT (June 2017)
External NPS® resources:
- Tempkin Group website & Bruce Tempkin's blog - publishes NPS® Benchmark studies annually
- Waypoint Group website & Steve Bernstein's blog - B2B CX Consulting firm, offering information, consultation and publications on managing customer feedback
- Satrix Solutions website and blog - customer experience consulting firm
NPS, Net Promoter, and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. |