[OBSOLETE] Calculation of True NPS on Survey Responses

IMPORTANT - Deprecation of SFDC Documentation

Gainsight has upgraded from the SFDC Edition to the more advanced NXT Customer Success platform. We’re in the process of unpublishing documents from the CS-SFDC Edition category, and they will soon be unavailable.

If a Google search directs you to SFDC documentation, please refer to the NXT support resources available here.