We have a plan to retire Scorecards 1.0 by February 15, 2021. After February 15th, users will not have access to the Scorecards 1.0 feature. Customers using this feature are requested to upgrade to 2.0 by that time. You can use the following resources to know about our plans, FAQs, and get started with Scorecards 2.0.


Scorecards are a key feature in Gainsight that allow you to grade the health of your customers. Click here to find the Scorecard Sample Workbook. This workbook is a simple but handy way to start thinking about how Scorecards could help provide a consistent view of the health of all your customers.

Once you know what measures you would like to track you can learn how to setup and configure Scorecards by clicking here.