Want to try a new version of Scorecards?
An advanced version of Scorecards known as Scorecards 2.0 is now available. This version of Scorecard is built on Gainsight's cutting edge Matrix Data Architecture (MDA) technology and is much more powerful and efficient than its Scorecards 1.0. Scorecards 2.0 allow you to setup multiple Scorecards thus enabling you to use different measures for different companies, as required. You can use the following resources to get started with Scorecards 2.0


To edit scores in the Relationship Scorecard Mass Edit view:

1. Navigate to the Gainsight Home page, and then select the dashboard view designated for the Scorecard Mass Edit View.

2. In the view, click on the existing score and modify and save the score manually. This automatically changes the overall score. For more information, refer to Relationship Scorecards.


  • Export and Chart Visualization options are unavailable.
  • An exclamation icon next to a score represents a stale score. Scores have a validity period as defined in Scorecard configuration. A score is considered stale if it has not been modified or renewed beyond the validity period.
  • An automated measure cannot be updated using the scorecard mass edit view.

View Score Comments   

You can view the comments associated with measures in dashboards by clicking the settings gear > Chart Options > Show Comments ON.