IMPORTANT UPDATEWe have a plan to retire Scorecards 1.0 by February 15, 2021. After February 15th, users will not have access to the Scorecards 1.0 feature. Customers using this feature are requested to upgrade to 2.0 by that time. You can use the following resources to know about our plans, FAQs, and get started with Scorecards 2.0.
You can build reports using scorecard measure labels on Usage Data, User Adoption, and GS Scorecards objects.
To build reports on scorecard measure labels:
Populate Existing measure Labels
You are requested to go to Administration > Account Scorecards, which is a one-time procedure. Loading this page causes Gainsight to automatically populate measure labels for each of your existing measures. These measure labels can then be used to generate useful reports.
Note: If you have a lot of data, please perform this procedure at the end of your day.
The following message displays once your label data is populated:
Building Reports Using Measure Labels
You can now build reports using scorecard measure labels on Usage Data, User Adoption, and GS Scorecards objects. For every measure that you create, Gainsight automatically creates a corresponding Measure Label. This helps you in performing a Group By Measure Labels in reports. For example, if you have a measure named ’Bugs’, you will also have a ‘Bugs label’ (text data type), which is generated automatically, that can be used in reports.
Note: The scorecard schema, if modified, is automatically reflected in the built report.
The following image displays a habits report by CSMs that is automatically grouped by measure labels: Yellow, Red, Orange, Lime, and Green.