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Gainsight Inc.

Custom Rule Deprecation FAQs

Now that Gainsight offers Bionic Rules to address all of your needs, we are planning to retire the Custom Rule type. This article explains our plans and approximate timelines.

When will I no longer be able to create new Custom Rules?

As of the October 2018 v5.19 release, you will only be allowed to create new Bionic Rules.

Will my existing Custom Rules still run?


Can I edit my existing Custom Rules after the v5.19 release?


Are you going to disable my Custom Rules at some future date?

Yes, but not until you have had a chance to convert them and/or we have migrated your existing Custom Rules to Bionic Rules. After that, we will delete all Custom Rules, within a year (approx. July 2019).

Do I have to convert my Custom Rules to Bionic Rules now?

We recommend customers manually review their existing Custom Rules and convert them to Bionic Rules, as well as create any new rules using the Bionic Rule type. Some time after the v5.19 release, we will have a migration utility to help convert Custom Rules to Bionic Rules. The utility will automatically migrate 1 Custom Rule to 1 Bionic Rule, which could lead to manageability issues if multiple related rules are not combined into a single Bionic Rule.

What resources are available to help teach me to use Bionic Rules?

Please see this series of articles for assistance in creating Bionic Rules. We also offer a free e-learning course on Bionic Rules.

Will you continue to make enhancements or bug fixes to Custom Rules?

We will no longer make enhancements to Custom Rules, but we will fix any high priority bugs.

What are the advantages of switching to Bionic Rules?

Bionic Rules offer extended capabilities including transforming, aggregating, pivoting and merging data, as well as reading from S3. With Bionic Rules, there is no need to create multiple rules for different source objects if they solve the same business problem. This can be accomplished in just one Bionic Rule. And having fewer rules means it is easier for Admins to manage their rules overall.

Is there a migration utility to help me convert my Custom Rules to Bionic Rules? If so, when will it be available?

Yes, the migration utility will be released post-September, and will be used by Gainsight on behalf of customers. After the migration, Admins will have around 90 days to review and confirm the changes. Within a year (approx. July 2019), we will delete all Custom Rules and retire the Custom Rule functionality.

Can Bionic Rules do everything that Custom Rules can do? (ie. Do they have feature parity?)

As of the July v5.16 release, Bionic Rules will have full feature parity with Custom Rules. The 5.16 release addresses a few calculated fields scenarios that previously were not supported in Bionic Rules. Additionally, Bionic Rules can accomplish much more than was possible with Custom Rules, or that required multiple Custom Rules. Check out this training on Bionic Rules to learn more!

How can I identify an absence of data for my accounts in Bionic Rules?

Refer to the Absence of Data tutorial for detailed instructions on how to fetch all accounts, including those without any data that match your criteria.

In what scenarios should I convert multiple Custom Rules into a single Bionic Rule?
  • Rules which read from the same object can be combined together:

    • Different Custom Rules fetching from usage data for daily, weekly and monthly aggregations can be combined into a single Bionic rule

    • Cases when an intermediate step is needed to load data into an object which subsequently is used in another rule for transformation.

    • When there is one rule with “Load to MDA” action and another rule with some aggregation for business actions (eg. CTA, Set Score etc. )

      • Multiple task output actions can be leveraged where there is a slight change in the dataset tasks and actions need to be defined on a specific dataset task only

    • [S3 Ingest + Custom Rule ] can both be combined into a single Bionic Rule without the need for loading data into an MDA object.
    • Multiple Custom Rules and multiple actions are needed for Pivot use cases in Custom Rules. These can be simply combined in a single Bionic Rule
Will I encounter problems or limitations if I do not use Bionic Rules?

The benefits of using Bionic Rules are many, so you do not want to delay learning how to configure them. However, your existing Custom Rules will continue to work for awhile longer.

What is the overall timeline for retiring Custom Rules?
Approximate Date Event
July, 2018 Formal notification of planned feature deprecation
*Now* Admins review existing Custom Rules and look for opportunities to combine into Bionic Rules
October, 2018 No new Custom Rules can be created but existing rules will still run
Oct. '18 - July 2019 (tentative) Gainsight will begin migrating Custom Rules to Bionic Rules for customers  (Gainsight managed utility)
By August 2019 (tentative) Gainsight will complete migration of all customer's Custom Rules to Bionic Rules using Gainsight’s managed utility
September 2019 (tentative) Custom Rules will be deleted and functionality will be retired


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