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Gainsight Inc.

Reports and Dashboards Limitations (Horizon Analytics)

IMPORTANT - Articles Impacted due to 6.34 October NXT Release

Due to the v6.34 October, 2022 release, this article has been impacted. Steps, images, and playable GIFs in this article will soon be updated to reflect the latest changes.

For more information about the latest UI changes, click here.



This article explains about the limitations in Reports and Dashboards. The following are the reporting preview and export limits in Report Builder, Gainsight Home Dashboards and C360.

Report Builder 

  • Group By field limit: 10

Export as Excel 

  • You can export the report to excel based on the Tenant configured report read limit of 100k.

Report timeout 

  • 30 seconds (Mongo can have maximum document data as 16MB).

Dashboard Export 

  • PPT max. records 500 with 50 slides

  • Max. # of reports per Gainsight Dashboard: 30

  • Downloading the dashboard as PDF will not capture data from third-party widgets like Tableau since Gainsight does not store these Session IDs

Limitations for Formula Fields

  • You cannot create formula fields on the following objects: Email LogsEmail Raw Events, and Unsubscribed Emails.
  • A maximum of 10 Formula fields can be added to a report.
  • A Formula Field cannot be used inside another formula field.
  • Aggregated fields are not supported.
  • Path and Summarized by are not shown in Formula Fields.
  • Configure Aliases is not supported in Formula Fields.
  • Formula fields cannot be used in reports created on SFDC objects.

Other limits 

  • When you add a Date field to the Show Me section and have applied a Min/Max function, with a field in the By section. You can only see the tabular report, but not the other visualization types. This behavior is applicable for MDA Objects and for SFDC objects, you will not see the Min/Max function on the Date Fields added to Show Me.

  • Decimal places should be supported for three digits only.

  • For Gainsight objects, you cannot create multiple reports with the same report name, even if you try saving the report, it will not be saved to the report repository. Alternatively, you can prefix or suffix some additional text and then save the report. 

  • You cannot share a report created on SFDC objects through the link.

  • When you built a report on SFDC or Mongo objects and have enabled the Aggregation/Row Grouping/Pivot, the Total number of records option will display only the count of records that are in the present grid.
    The flat report displays an entire number of records.