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Gainsight Inc.

Catch-up on Surveys Enhancements

March 2020: 6.12 Release

With Surveys, you can create highly customized surveys that capture customer insights and transform them into actionable next steps for your organization. You can easily create multi-page surveys with a variety of question types, including multiple choice, matrix, and a standard NPS question type. Surveys 2.0 gives admins the ability to design and distribute surveys in Gainsight without a dependency on SFDC sites or features.

In the C/R360 > Survey section, CSMs can now view the Survey source for all surveys that are either published through Gainsight Surveys or imported from external sources, such as SurveyMonkey, Gainsight PX, or Qualtrics.

To view the Survey 2.0 responses in the C360 survey section, Admins must enable the NATIVE_SURVEY_PRIMARY Custom Setting. For more information on how to enable, refer to the Survey 2.0 FAQ article.

Survey Responses Tab

image (2) [2].png

NPS Responses Tab

12. NPS SFDc.gif

Note: This enhancement is applicable only for Survey 2.0. For Survey 1.0, source information will not be visible. 

February 2020: 6.11 Release

With Surveys, you can create highly customized surveys that capture customer insights and transform them into actionable next steps for your organization. You can easily create multi-page surveys with a variety of question types, including multiple choice, matrix, and a standard NPS question type. Surveys 2.0 gives admins the ability to design and distribute surveys in Gainsight without a dependency on SFDC sites or features.

Bulk Import PX Surveys into Survey 2.0

Gainsight Admins can now integrate Gainsight PX with Gainsight CX (Survey 2.0) to import and analyze PX survey engagement responses. Gainsight users can derive more customer insights from these survey responses and trigger followup actions from Gainsight CS. CSMs can analyze the PX survey engagement responses from the C/R360 page.

After you configure the integration from Administration > Operations > Connectors 2.0 > CONNECTORS tab, navigate to the Survey 2.0 page to access this feature.

8. CX-Px.png

For more information on how to integrate Gainsight PX with Gainsight Survey 2.0, refer to the Gainsight PX integration with Gainsight Survey 2.0 article.

In the following image, you can see the Import from PX option when you click +. The Gainsight PX logo below the Survey Name identifies the surveys which are imported from Gainsight PX.

9. PX import.png

January 2020: 6.10 Release

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December 2019: 6.9 Release

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